based on 2356 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good price, fast, friendly service, and good advice. My first time there. I will recommend this shop to anyone in the area.
I like that the staff recognize me when I walk in the store and are ready and willing to help me out whether it's answering a question about bikes/equipment I already own or want to learn about something I am interested to buy. I go out of my way to make sure that all my bike-related purchases happen at Chain Reaction.
I appreciated Steve's knowledge and kind support with trying on some shoes, even when I wasn't planning on purchasing that day. If I lived closer I would definitely make this my bicycle store. Thanks!
The staff was very helpful and didn't apply any pressure for selling me a new bike. They were great.
Super helpful staff
I feel as though my life is now complete. If I died today I'd die a happy man.
Did a great job communicating and great job fixing my bike
Knowledgable people. However I got my bike serviced yesterday. It was finished onetime but the gears were left in the highest possible position and the seat was raised 5 or 6 inches making the bike difficult to get home.
Very competent staff, good service and they take care of their repeat customers.
Great people!
Super friendly and very helpful service!
Products are always top notch and service is the highest of quality
No hassles, fast, no push tactics, fair price.
Personalized service
Great, knowledgeable service. Option to make service appointment very useful.
terrific service--expert staff, prompt attention, never try to sell me anything I don't need, tips for safety. I wouldn't go anywhere else
You really know bicycles -- how to repair them, accessories, etc.
Also, everyone on the staff is very friendly, and I feel like I'm being treated fairly and honestly.
I still miss your Homestead and Foothill location however, which was near to where I live.
But I'm willing to drive to Redwood City to get your high quality of service, because I have not yet found a better bike shop.
knowledgeable and friendly
It is always nice to visit Chain Reaction in Redwood City. Quick check on my Madone and a quick maintenance on my 1987 specialized hard Rock.
Thank you Mike And staff...
Reliable, honest, knowledgeable
Good quality products, you usually have what I need in stock (and if not you can order it), and the staff is always friendly, helpful, and knowledgeable. In many situations I like to fix problems with my bike myself and you've always steered me in the right direction for parts, tools, and/or service advice.
knowledgeable staff, reliable repair services
Good interaction on a simple purchase
Great products! We love trek bikes for their quality and value. We particularly love going to Chain Reaction because of the incredible customer service = they are patient and answer all of our questions, providing all the information that we need in order make an informed decision about selecting a bike that will work for us. We keep coming back again and again for every member of our family. Keep up the great work, Chain Reaction Bikes!
Friendly, knowledgeable and a good product
Very careful personalized attention from people who know what they’re doing.
All of the folks st Chain Reaction are friendly and approachable as well as knowledgeable; I find approachable as key differentiator.
They’ve never tried to “upsale” me.
I’ve been doing business with Mike and the shop since 1990. I TRUST THEM!
Friendly, fast..good to work with
I was given a thorough explanation of options for the goal I had. It was a simple goal but the salesman stuck with me until we found a good solution. I appreciated the help very much.
Like the familiarity of the team members. They're also always happy to help and very knowledgable.