based on 2556 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The personal service from the owner iMike J. Is stellar. He stands behind the products he sells. I bought a new Garmin 520 bike computer that was buggy from the start. He tried to fix it but ended up sentding it back to Garmin. The Garmin 530 wasn't out yet but the press was hot which included a bike alarm. He offered an old Garmin 820 for me to ride with until the new 530 was available. Who does that now days?
Great selection and service!
Awesome friendly service! Worked with us for 3 whole hours and answered all of our questions honestly. I would come here again for any cycling needs!
Quick friendly service
Got my trek 2300 pro from your store in 1990, beauty and performance in one package, I rode this bike in 4 California AIDS Rides the perfect long distance machine,in 2000 got my trek 5200 USPostal and I have done 10 AIDS Life Cycle with it and as you know this is SF to LA 7 days rides ,your service dep.is top notch,as well as your sales,the Sidis I just got will take me far,see you guys soon.
Customer focused, friendly and extremely knowledgeable.
Great customer service!
The personal attention you get when you walk into the store. The staff are ready and willing to answer all of your questions.
Nice folks. Knowledgeable. No pressure.
Knowledgeable people. Good service.
Hi - You guys are great. We like working with each of you. Thanks for tending to Jame's bike. I know that flat tires can be tricky.
-Josie
The best customer service and personal attention of any bicycle shop.
Great service and selection. Thanks!!
Personalized approach and care and the genuine honesty in how customers are treated. Very much appreciated!
This is a family owned shop with all the family there to help. They care about you and your bike and will do anything to be sure you are satisfied with the work they have done. I very much appreciate their service and attention to detail. They are great!
There was too long a wait time to get the repairs that I needed.
Stopped by on Thursday, 10/10/19, on a quick errand to purchase an ‘old-fashioned’ bicycle bell for a 👶🏼 baby gift.
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•Bright, clean & beautiful shop.
•Was able to park at curb close to business at ~1pm.
•Found EXACTLY what I needed/wanted to buy.
•Excellent customer service.
•Spent 5x more 💲 than I intended, due to
discovering a wide selection of merchandise.
•Liked the rapport & energy of the staff.
•Would DEFINITELY buy a 🚲 bike there when I’m
ready to consider such a purchase
Mary E. Rossow
RossowResources.com
I was very pleased!!
Youre very friendly and helpful, it made me want to give you more business. I enjoyed walking in and being helped immediate.
Top notch customer service by Sonia, Becky, Kevin and the entire team!
Great selection of options with all the accessories needed.
I am highly satisfied and I would recommend chain reaction!
Good selection, helpful, and friendly staff.
Don patiently provided excellent recommendations and was very attentive to details. I would certainly go back for anything bike-related and would recommend Chain Reaction wholeheartedly to family and friends.
Ordered the right part, reasonable price, and arrived on time.
Great staff and service. Very knowledgeable about bikes.
Friendly, knowledgeable sales people recommend the right products. Installed the pedals I bought, which was much easier than struggling with them myself (the old ones didn't come off easily).
My high schooler rides her bike to school, so it is her “car”. She had a flat but didn’t realize it until after her sport practice ended at 6:15pm.
We raced to your store, and it was 1/2 hour before you closed and you did us a favor by changing her flat tire when there really wasn’t quite enough time.
I was incredibly grateful that you helped us. We are loyal customers because of service like this which we have received from you throughout the years!
Long wait time for repair appointment
Everything, including the expert advice and the benefit of experience.
Excellent products, knowledgeable staff as well as super customer service. 🙂