based on 2356 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly staff that always tries to get to the right answer first, rather than the sale.
Very knowledgeable, very willing to share information, and friendly staff. Knowledge of Trek products in particular, but very current on bicycle technology as components, materials, and frame geometries evolve. A pleasure to work with. The shop is family owned and run and they provide a lot of confidence in the way they stand behind their products.
Fast and polite service. My bike is back in action.
I love the family store environment. They are so helpful even with my little problems. You walk out the the shop feeling really good.
OutStanding service
I just like having a local bike shop. The staff are friendly and knowledgeable. The service department keeps my bike going. Price are a little more expensive than online but I think it's worth it.
Service is great and the products have always been right for me. Employees/owners have time to fix what's broken and answer any questions I might have.
Friendly staff, expert shop, prompt service.
Fantastic customer service. Responsive. Friendly. Mike and the team really went out of their way to make sure my bike rebuild was flawless!
Excellent customer service and products at a fair price.
friendly, helpful, knowledgeable
You have clothing that can be tried on ensure a proper fit.
Friendly and informed staff who have experience with your products.
They do an assessment of your bike when you bring it in and only do what needs to be done. Right then and there they review what should be done with you and only do what you agree to do. I feel confident in their expertise. Good friendly people
High quality products with fair prices plus very knowledgeable and helpful staff.
Staff was responsive, helpful and kind. It was a great experience working with them.
very personal and professional attention
great service. easy to work with.
Great products, very attentive staff.
Love the friendly and knowledgeable service!
Friendly, knowledgeable staff.
service!
attention to detail, knowledgable service, and great help from the staff.
Very knowledgeable staff & a long track record of friendly service and fair pricing. THE place for Trek/Bontrager brands.
always great service and enjoyable experience.
Friendly and super competent service from Mike J. Can rely on all the staff to be engaged and help solve my bike problems.
I wish I got the name of the service guy who helped me. He was right on with his recommendation on the part I bought. Most likely I will return in the next few days to have my bike sericed.
Great Service. Great Knowledge.
Great service both on the retail floor and in the repair shop by knowledgeable people.
Excellent customer service!
Mike, the owner of Chain Reaction in Redwood City is a super nice, hardworking and honest family man. We have purchased four bikes from him. The last two were e-bikes. We also recommended his shop to my brither-in-law who purchased a high end bike as well. All of our bikes are Trek. Mike was superb to work with on these purchases. I would highly recommend his shop to anyone buying or servicing bikes.