based on 2356 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly, knowledgeable and helpful staff- glad to support a local business! We've purchased from them for years.
I was very impressed with the selection of used children's bikes.
Friendly, knowledgeable people who know bikes. You will get a decent, truthful recommendation from them.
Very knowledgeable and helpful
Friendly, knowledgable staff. A high-quality local shop that's been well run for many years. Nice selection of clothing and accessories.
Unfortunately I don’t live near the redwood city facility but my experience at Los Altos was always good. Service was a cut above other places. I also appreciate the hard work the owner has done on behalf of the cycling community.
Chain Reaction Bicycles (CRB) took the time to determine exactly what I needed, above and beyond what other neighboring shops, where they sold me what I thought I needed but never interjected into what would have better served my biking needs. CRB took great care of my needs above and beyond what anyone else had done. Thanks guys. -Bruce
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Great service!
I like the people that work there always helpful .
Excellent service! Every visit I get so much help with my questions and selections for my sons. My sons are experient bikers but I am not. Personal attention is so important for people like me. Friendly employees make shopping a pleasure.
quality products with excellent and personable folks to help you. thanks
Personable staff and willing to help out the customer!
Friendly personal service and solid products from Trek/Bontrager
Great service and great people. Thank you for fixing my bike. High quality work at a good price and very professional too. First time but i will certainly be back.
timely, professional, knowledgeable, helpful, go the extra bit to please the customer
Friendly, honest staff always willing to help
Kevin. Listened and helped me find a bike that fit my needs. Talked to us when we came in. Got the bike ready to ride. Adjusted it when I asked. Made the purchase easy. A great bike buying experience. His patience was appreciated.
Not much. Good work done. Friendly staff.
My go to Bike store
So helpful getting me transitioned from my hand-me-down roadbike to one fitted just for me! Thank you!
No attitude fast friendly and helpful service
Fantastic customer service with a personal touch and very thoughtful recommendations that led me to get the bike of my dreams!
personal
Friendly and knowledgeable staff
Always have what I need at a fair price, and always attentive when I walk in.
Personal service. I was treated so w!!!
My family has shopped at Chain Reaction for well over 20 years . We have bought many bikes - over 8 as they have been ridden well past their expiration date. Mike, Karen, Becky and Kevin have been amazing to do business with. I am happy to support our local businesses because they go above and beyond every time I am in their store. From
Mike taking the time to teach me how to fix a flat on my new wheels, to Kevin making sure my new bike is the perfect fit, to Becky recognizing that I definitely need a new helmet, to Karen checking in on what is new with my family. The business model is clearly - take good care of your customers!!
I love the great quality products from Yrek and Bontrager. Also the service is always friendly and prompt.
Quality equipment and helpful staff