based on 2347 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff was friendly, patient and knowledgeable. Staff also allowed us to take our time.
Great specialty Trek related bike store. Have had great experiences shopping there.
You are the end all, know all for bicycles in this area. I worked there as a kid and always come to you guys when I need an expert opinion.
You were very helpful advising me on my tires and saying to wait until Spring next year to replace.
Honored their product
The best service combined with great bikes is a winning combo.
Repaired my brakes just fine in short order. Really good service.
I am a die hard fan of Trek bikes but what keeps me coming back to Chain Reaction are the people. They treat you like family (the ones you like) and they have helped me so many times with issues (e.g., Garmin) that have gone above and beyond. Love them!
+
Prompt informative courteous reasonable Only place to go in RC
Thnx
Great service and advice!
Great place to connect on bike stiff
The products are top class and the service is fantastic. Steve, Mike & Kar are really down to earth people who enjoy what they do and care about the customers. They are interested in what the customer is looking for bikes, accesories, and information.
I go there for my bicycling needs and feel quite comfortable in asking them for advice.
Cheers,
Christina
Excellent service and very knowledgeable staff.
Service is consistently great! Keep it up. I keep coming back for this reason...
Knowledgeable and friendly staff are ver helpful.
Great selection of high quality products at reasonable prices.
Everything
Quality, friendly and personal local bike advice, bikes, service.
Fast and simple service no BS just how I like it. Was looking for a bike for a bigger guy and the associate I believe her name was Becky or Betty was on point with answering all my questions. Was in and out with a new bike in about 20mins
Mike, Thanks for your help - again!
Some bike shops feel like I'm intruding into a private club for skateboard kids. Not at Chain Reaction Bicycle. CRB is very professional, friendly, and totally customer service oriented. I appreciate that very much. I never feel like I'm annoying anyone by my silly questions.
Friendly, fast and competent help. Love my Trek(s)
Totally competent service performance, good advice and welcoming demeanor.
Good products & great people!!
I like the quality of products offered. I like that help with new products, and minor free repairs are available.
The people at Chain Reaction are very friendly and professional, and have taken great care of my bike for over 12 years.
Your service is terrific.
Excellent service. Extremely knowledgeable staff. Amazingly friendly.
Great service and support
You guys always do a great job on my bike, and everybody in the store is friendly and helpful.