based on 2556 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
By no fault of Steve's, the computer system wouldn't allow us to order the tires listed on the website, and it still wasn't resolved after 15 minutes so I had to move on without my tires on order.
The helmet size I wanted was not in stock, and the sales person said that he couldn't order it until he makes the next big order from the vendor because the vendor charges high shipping fees. I still bought a helmet, hoping that a smaller size will fit my husband, but I was thinking to myself "I could just order this on Amazon." I want to support independent retailers so I'm not unhappy with the service, I just think it would be very easy for someone to walk away when there's not even an option of ordering the item you want within a few weeks.
I like Trek bikes that they carry
Good advice from people I know.
Great people, great service and very fair prices. I jammed my e-bike on the Belmont trails and Mike unjammed it during my visit. He was careful to make sure that I was satisfied with the bike before I left. I could not have asked for more. Great, competent service.
Trek products are excellent products and the people in this shop are simply excellent, very open, ready to help, give advises. I will strongly recommend this shop
Better hours on the weekend (e.g., open on Sundays)
They know what they are talking about and I always enjoy a visit.
Personalized care! It's always nice when I am greeted by my name...shows that the employees really care about the customer and the particular issue/need.
Service was as good as it gets
Very knowledgeable and friendly service. With the salespersons help I was able to find a bike for my daughter in a relatively short amount of time. There was no "hard sell", just friendly advice. There wasn't a lot to choose from, but most of the bikes in the price range I was targeting are very similar. The main deciding point was whether she liked the color...
Your team is always knowledgeable about the products and interested in helping.
Great personalized service and advice.
Excellent help from staff's knowledge in selecting the best possible solution to fit my riding style. Sounds like they test these products throughly beforehand. Prompt and courteous staff will get my recommendation anytime.
Wonderful very knowledgeable staff that knows so much about bikes. We are lucky to have this bike shop in our community. I highly recommend them for both service as well as sales. They have an excellent selection of bikes.
Knowledgeable staff offers practical info for all levels of cyclists. Family-run business with conscientious owners who have logged thousands of miles on bikes. Service is professional and reasonably priced. Highly recommend Chain Reaction.
Kevin is a very nice person and takes time to explain all options I should consider buying a new bike. Very friendly staff
You guys are the best. Mike defines what customer service is and I always look forward to my errands there!
Fantastic personal professional service
You have always given me great service......ALWAYS!
This is my favorite bike shop. I purchased 4 road bikes from them during the last decade, and they always took great care of me. The staff is super friendly, helpful, knowledgable, and the mechanics know their stuff! I won't take my bikes anywhere else.
Very thorough, no rush service. Thanks for getting me back on my bike riding again.
High quality, dependable products but the most important aspect to me: the people that work there. They are friendly, helpful, explain things in terms I can understand and are trustworthy.
We came in to have a tire fixed but left realizing we would like to purchase electric bikes in the future. The sales associate was helpful and knowledgeable to the highest level. He respected our timeline and spent a lot of time with us without pressuring us to purchase. He listened to our questions and was a pleasure to work with.
Very knowledgeable and helpful staff. I felt that they were there to help me find what I wanted and I never felt any sales pressure. Very good experience and I am very happy with my new electric bike. 😊
Move back to Los Altos.
Listens carefully, work done right.
Very professional and knowledge, and great service
Extremely knowledgeable and excellent service...definitely went above and beyond to help me find solutions to some of my bike build issues.
Knowledgeable, friendly, helpful staff, quick service for small repairs like flat tires, nice selection of useful accessories.