based on 2556 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Commited to the sport 100%.
You guys are great people and you do nice work. I really enjoy working with you.
You asked to keep my bike for maintenance for 5-6 days, ready on a Thursday. I was called on Thursday to pick it up, I didn't get there until Saturday.
You pumped my new tire full of air and told me that if you'd had it longer you could have checked it, but that I should check the pressure in a day and bring it back if it lost more than 20psi in 24 hours.
Guess what happened.
It lost all of its air in 16 hours, and you're closed on Sunday, now I have to find time to bring the bike back over to you to figure out the problem. Wasting more of my time.
Knowledgable staff and full selection of bikes and accessories for all ages.
Friendliness, helpfulness, and competence!
Always great, prompt, quality service and wonderfully friendly folks!
Chain Reaction has quite extensive selection (Models and Sizes) of Treks. The store personnel, Becky, is awesome. She knows everything about Trek. And most of all, no pressure, even after spending 1/2 hr getting my test bike ready.
When I'm ready, I'm pretty sure going to purchase my Trek from CR.
Sonia was very helpful and gave me a her time and attention. Great experience overall.
Personal touch from sales person. Free maintenance on bike while we own.
Everyone there is extremely friendly and helpful, and I've never felt any pressure to buy. Last year they were happy to service my borrowed bicycle. This year I bought my own from them, which I love!
Friendly service & good product selection
Absolute best service we have ever had. Honest, reliable, and experienced. 12 out of 10!!
Thank you for your wonderful assistance. I will always refer friends to Chain Reaction.
Friendly service, flexibility, attention to detail
Very friendly and knowledgeable staff!!
Family run, quality service (friendly and highly knowledgeable), top-notch products, timely turn-arounds, what's not to like?!
Great service, friendly family owned business.
Family owned, great service, and job well done.
Love the expertise and quality products. And we also appreciate you helping us determine what is best for the family.
Very knowledgeable
I always to get terrific service at Chain Reaction when I come in. This time, a liquid amber spiky ball pierced my rear tire and created a dangerous bulging hole. Steve found a distributor of my rare tire and had it expertly installed within days. Sonia provided excellent customer service.
Very knowledgeable and helpful staff. It's our neighborhood go to shop.
Everyone was so helpful and it's a beautiful store
Great customer service. Very knowledgeable.
Good products at reasonable prices, excellent friendly service.
Very good customer service
Despite the racing background of the owners, the advice and products cover a wide range of riders.
All the staff are very knowledgeable about the bikes and other equipment that they sell. Their service is outstanding. They have serious cyclists and one can trust their recommendations.
Mike Glogowsky
Great customer service and knowledgable staff.
You addressed the problem immediately and with a very reasonable price. Thank you!