based on 2556 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Well priced and knowledgeable staff.
Great service
The service is great! I came in for a tuneup and the gentleman told me I didn’t need a full tuneup.
Sure wish you still had the Cupertino store.
The service is always top notch, the staff is friendly, the prices are reasonable, and they know what they are doing with bicycle repairs. I purchased 5 bikes here over the years, and I’m sure I’ll buy more.
You have provided good personal attention each time I've been in the store.
People are very helpful!
Good service , advice and help
Thanks
Kevin was very nice and helpful. I was able to get the bike for my son we wanted for Xmas and he gave me some good advice for a new bike for myself. I plan on returning to purchase new bikes for my wife and I.
Excellent and knowledgeable staff offered different gift solutions and found the right choice in the right size. My entire experience at the shop was terrific. Plus I got what I needed in no time!
It's always a good experience when I visit the store. They are well stocked with friendly and knowledgeable sales people. I've bought my last two bikes and many accessories there.
They have great service and are really knowledgeable. I always enjoy talking with Kevin and asking him questions, the staff is the reason this is my favorite bike store in the area.
you guys are always there for me no matter what I need.
Efficient Service and Knowledge of All types of Bicycles, Friendly Employees and Very Helpfull.
Loved the help. Friendly and attentive. Made my kid's bike purchase easy!
All the people that work at Chain Reaction are friendly and knowledgeable about bikes. They do the job right the first time and keep you informed on the status
The people are great, and they do a great job and know their product!!
Friendly and helpful staff, knowledgeable staff and great products
My wife and I are very grateful for the excellent care we receive from the staff at Chain Reaction Bicycles. We have enjoyed the service after sale experience immensely.
I like that Chain Reaction is owned and staffed by a family who are cyclists. They know their products well and give great customer service.
Mike McRae
When I find I need something, Chain Reaction always seems to have it. A replacement strap for a Sidi shoe? Yup. (In the store, even, no need to get it from the warehouse). Arm- and leg-warmers in July? Yup -- out on the shelves, even, not tucked away until winter. Take-a-Look mirrors? Yup. Both the short and the long variety, and the helmet adapter. And on and on. That, plus very competent and helpful staff; what's not to like?
Becky has been great in helping me select bikes, learn how to take care of them and have fun on them.
Great team, very knowledgeable and great business practices.
Very friendly and honest.
Family run institution. Know Trek bikes.
Very friendly, knowledgeable staff. They're not in my neighborhood, but they're my new neighborhood bike shop.
Mike J and all the staff were friendly, nice, informed, helpful and patient! Most pleasant experience I've ever had buying a bike!
Great service!
A very helpful staff who is always delivering top notch service
Friendly and helpful staff who know their stuff!