based on 2556 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good selection. Trek bikes . Friendly knowledgeable staff.
Really like the personalized service and the quick turn around.
These folks know bikes because they ride them -- just like their customers. They are a family business, which is even better. I have gotten great bike fitting, sales service and explanation for any random question I have. They have great bikes and accessories to fit you out just right. The shop is a good distance from where I live -- and because of their great service, expertise and bikes, I just bought my second bike from them.
Excellent service
Excellent knowledge of products
No hassle service
Good selection of products
Every time I walk into Chain Reaction I find it calm, orderly, with a big selection of product and super knowledgable and helpful staff. How cool is that?!!! I have been a customer of Chair Reaction since I moved to the area in 1984!
You are available and know your products. I hope you outlast Amazon.
product knowledge, friendly associates.
Efficient process, quality work
We were greeted right away and our problem was solve and out the door within 10 minutes.
LOCAL bike shop, convenient location, helpful, friendly staff.
The primary draw for me is knowledgeable and comprehensive service that continues past my initial purchase and throughout the ownership of my bike. It doesn't hurt that Trek has some nice bikes as well.
Thorough intake, friendly customer service & product knowledge, and timely turn around.
Comprehensive selection of bicycle products. Informed personnel.
Good service and nice knowledgeable staff make shopping at Chain Reaction a fun experience.
Very helpful
just helpful/cheerful...and local! took tine to help me with an issue over the phone on my first ride.
Chain Reaction is simply the best cycling store in the peninsula. The quality of products provided is superior. They provide great recommendations on what to use, when, and how. I highly recommend Chain Reaction!
Staff was very knowledgeable and professional
Good attention to detail.
Great product expertise and customer care! I feel like family whenever I come in.
Knowledgeable people good quality products fast service
My bike runs like new! Service was on-time and as promised. Helpful and knowledgeable staff who clearly love bikes.
For many years, Mike and Chain Reaction Bicycles has always had answers to my questions, products to suit our needs, time to figure it all out and smiled on top of it all!
Great service, and great customer service
Knowledgeable, friendly and super helpful staff!!
Attentive and non condescending service
Great service. Really know bikes. Positive attitude. When I walk in with bike issue, I know they will take care of me. Been a customer for 10 years and purchased many bikes there.
Friendly, personal, helpful service and works with customers’ needs. Very satisfied!!
Consistently great service from the staff.
Great service