based on 2356 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
This is my favorite bike shop. I purchased 4 road bikes from them during the last decade, and they always took great care of me. The staff is super friendly, helpful, knowledgable, and the mechanics know their stuff! I won't take my bikes anywhere else.
Very thorough, no rush service. Thanks for getting me back on my bike riding again.
High quality, dependable products but the most important aspect to me: the people that work there. They are friendly, helpful, explain things in terms I can understand and are trustworthy.
We came in to have a tire fixed but left realizing we would like to purchase electric bikes in the future. The sales associate was helpful and knowledgeable to the highest level. He respected our timeline and spent a lot of time with us without pressuring us to purchase. He listened to our questions and was a pleasure to work with.
Very knowledgeable and helpful staff. I felt that they were there to help me find what I wanted and I never felt any sales pressure. Very good experience and I am very happy with my new electric bike. 😊
Move back to Los Altos.
Listens carefully, work done right.
Very professional and knowledge, and great service
Extremely knowledgeable and excellent service...definitely went above and beyond to help me find solutions to some of my bike build issues.
The most knowledgeable bike shop staff I’ve known. Patiently explain options, parts always in stock, don’t oversell, keep records of past repairs for reference, have always been treated like I’m the customer they’ve been waiting for all day. Family owned and it shows in the way they care.
Knowledgeable and friendly service with good product selection
Full service: wide range of parts, bikes and accessories. Knowledgeable staff not entirely focused on racing.
Staff was friendly and knowledgeable. Kevin asked questions to help narrow down a bike selection for my son and didn't try to pressure us into buying something out of our price range.
Friendly and knowledgeable help.
Mike
thanks for being a superior human being and always attentive to making sure my bikes are in top form
First name removed Grififn
Please refer to the email I sent to MikeJ@chainreaction regarding a note I wrote about
their service and products on November 14, 2018
I will continue to refer all of my patients and friends to you.
Thank you for everything.
Gears are a little off, making a bit of noise.
I will bring in as soon as I have a break from work!
Sending feedback because I really want to like and support my local shop. If I get the owner, I feel that my bike and my needs are being addressed. The others do not really listen to MY concerns and needs--they just tell me what they want to tell me. YOU are competing with other shops and AMAZON, YOU need to WANT to be better than those competitors for me to want to take the time to go to your shop versus just get the same from others or get more or get faster from others. Best wishes.
Competent, friendly, honest.
Fast knowledgeable service every time I come in. I like Trek and you are the best Trek store I've found!
Friendly, courteous and helpful service, along with advice on products.
Great location, friendly, knowledgeable and helpful staff.
big fan of mike and by extension, the entire store
Great place, friendly and expert service!
Very knowledgeable folks, not pushy.
Responsive and competent team members
Friendly and knowledgeable staff.
Incredibly helpful and gave simple explanation of what needed to be fixed. Was done before estimate also.
didn't rush, spent time explaining, didn't feel pressured.
You have always given me great service......ALWAYS!