based on 2356 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone at Chain Reaction is very knowledgeable and friendly. They know their business.
You guys were very helpful in tracking down a part and patient when it took a few weeks to receive it on my end.
Took time to explain all the items that needed to be looked at when I brought the bike in for service. Bike was ready when they said it would be.
I really appreciate Chain Reaction's staff. All are knowledgeable, helpful, and customer-oriented. So glad to have this store locally!
You have a friendly and attentive staff, and despite being busy always try to fit me in. It is great to have such knowledgeable people nearby. I recommend your bike store whenever the subject comes up.
You’re a rather large shop, which is good for selection. I ride TREK and and you’re a TREK dealer. You guys know bicycles and have all the parts, gear, etc. I’ve always been happy with the service and equipment.
The process was easy and fast, and Kevin was fantastic and honest.
Great and helpful service from Beckie!
I was a little skeptical when you were like "actually you need to replace 4 things and it will cost over $100" but my friend had told me chain reaction is great so I trusted you, and now my bike rides amazingly. Feels like new.
High quality products and top-notch and personalized, professional services. The staff is outstanding!!
Really enjoy the service at chain reaction. I have switched from Go Ride to you guys.
Thanks for great service on my Bianchi 928. Mike (the owner ) went the extra mile and installed my bike seat for me free on the spot. I would highly recommend them for bike fit & service.
The staff at Chain Reaction have always been extremely friendly, helpful, and knowledgeable. I’ve been a loyal customer for almost 20 years. On a scale of 1 to 10, Chain Reaction goes to 11.
Michael Li
Was looking for a wahoo kicker core and they were listed as a studio for them. Drove up from San Jose to check it out and am I glad I did! Though they do have quite a range of selection, it was a lot more high-end things than I expected. The chain stores are fine for the odd tool or innertube, but it was nice to see a brick-and-mortar store that isn’t limited by what the casual cycling public will consume in mass. I got the impression from the guys working there that it really didn’t matter what your price point was, you’re going to get the same high level of service. Will definitely be doing more business there in the future. Oh, and they had the full range from wahoo, in case you were wondering
Knowledgeable friendly team who are passionate about riding
Great service, nice people. Reasonable prices. I feel like I can trust the services!
While I was in the store, an employee graciously and patiently helped a deaf man that couldn’t speak. Amazing service—loved it!
The people there are friendly, knowledgable and fun to interact with. I have purchased several bikes from them over more than 15 years. No problems. These are professionals.
Very thorough service
The Staff is very helpful, they give suggestions and advice towards what specifics you are looking for and for me, a beginner, that was great.
Super helpful, informative and friendly staff. I've purchased three bikes with Chain Reaction over the last 8 years and I always love bringing my bikes in for adjustments and tune ups. The owners and staff always take good care of me.
Courteous, knowledgeable.
Very knowledgeable and helpful in solving everyday problems of the cyclist.
All was good.
Everyone was nice and was able to help me find the perfect bike.
Nice, clean store. Offers Trek and Bontrager products mainly. Staff is always friendly and available to help.
Helpful staff!
A well stocked cycling store with friendly and knowledgeable staff that are eager to answer any questions you have, and offer recommendations. Their maintenance and repair services are spot on as well.
Great Trek bikes at competitive prices. Excellent service. I always joke with the staff when I come in. Accessories are underwhelming.
Becca! She was a fantastic sales associate who guided me through the process of purchasing a bike over the phone. When it came time to pick up the bike 3 months later, she remembered who I was and what I ordered which is way above and beyond in terms of customer service. My service here was pleasant, I got exactly what I wanted. I also love how close they are to the Caltrain stop, as it means I can easily get my bike here to be serviced or pick up additional parts. Customer for life. :)