based on 2556 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The Jacoubowsky family and their team care for their customers at an extraordinarily high level.
The TREK Domane is an unparalleled combination of comfort and performance (I should know, as I have ridden one for more than 10,000 miles). Chain Reaction is an old school family business, something truly rare in the retail industry today.
Knowledgeable and friendly staff
Very rude and unprofessional wanted charged 150.00 to put my child bike together and had to wait for over a week to received the bike back.
Good -- and competent -- service, parts generally in stock, and free adjustments if you purchased your bike there. I like the attitude of the owners and the people who work there. I've tried various bike shops and I keep going back to Chain Reaction. I just wish their Los Altos branch was still open.
Great team, thanks for making it easy to keep my bike in check.
Jonathan was so helpful and attentive helping me find the right bike shoes. He is a very personable young man. He also checked the shoes before I left the store and realized
that the clips had not been installed. Steve (I believe who is the owner) immediately took
care of the problem.
Thank you
Valerie Jones
What a great crew!
I thought the service was very good; I have not yet ridden the bike to test it! THX
One of the best shops ever. Highly recommended.
Great customer service
Very friendly and knowledgeable staff, comptetitive prices.
I have shopped at Chain Reaction Bicycles for over 20 years and am very satisfied in all aspects including sales and service. Phil Humphreys
Always great service!
Good service, seems too expensive
Chain Reaction Los Altos was my favorite bike shop for bikes, parts and service for years. It was a mile from my house. Now Chain Reaction Redwood City is my favorite bike shop, despite it being 16 miles from my house. I think that pretty well sums it up! It's all about Steve and Mike and their awesome team.
Great Staff - super friendly and they never make me feel like "I shoulda known that"
Everything
Staff were friendly
I brought my bike in for a simple repair. Even though the repair department was booked weeks ahead, they did my repair quickly. If they had not let my quick repair jump the line, I would not have been able to ride for weeks.
Fast, excellent service and great attitude
Great service
You seem to be very reliable, you've been in business in the same location for a very long time.
I bought a new bike. The sale process went very smoothly.
love trek bikes. great mechanics!
The girl who eventually helped me was great! Fortunately she rescued me from the guy who seemed to know nothing about bike tires. I was getting frustrated with him and the fact that he was trying to pretend he knew more than me. I was about to leave, when I got rescued! Thank goodness.
Products I want are generally in stock. Good knowledgeable people. Great service dept.
Chain Reaction staff are incredibly knowledgable and helpful. They focus on solving their customer's problems and not profit.
I've done business with Chain Reaction - Redwood City for nearly 30 years now. I find the team knowledgeable, friendly, and very easy to talk to. They never make me feel embarrassed by my questions and don't try to "impress me" by talking technical details; they explain answers to my questions and are patient with me when I don't "get it".
Service is timely, appropriately priced and excellent. I've never had a problem with any repairs.
They've helped me improve my own bike maintenance skills, and are always willing to help either over the phone or when I'm in the shop, when I get stuck. They've offered practical solutions.
When I buy bikes (I've purchased 9 bikes from this shop over the years), they are helpful in making appropriate selections and don't try to "up-sale" me.
More knowledge about family bikes + cargo bikes would be ideal!
People are great. Everyone is very helpful and knowledgeable.