based on 2556 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
you staff was kind and helpful, worked fast even though I was a walk in and did the job right the first time.
Everything!
Identified the problem quickly and was able to fix the next day. They didn't have the same part but a more expensive one, which I agreed to have installed. Bike runs smoothly.
Excellent service, pricing, and product selection. The staff are friendly , knowledgable and fun to work with.
Friendly and very helpful. They really care for and look out for their customers.
Extremely helpful and knowledgeable. No reason to go anywhere else if you're in the market for a Trek!
Great bike tune!
Knowledgeable and friendly staff. Lexi was particularly helpful in assisting me.
Would definitely recommend Chain Reaction Bicycles.
The staff is incredibly helpful and knowledgable. We ordered a newly released product that had an uncertain delivery date. The staff followed up and kept us up to date with information. They assembled the product, demonstrated its features and helped get us get it into the car to take home.
Good bike shop! I haven't bought a bike their or had any complex mechanical jobs, so I just can't speak to those facets of the business yet.
Dropped in on my maiden voyage with my road bike experiencing a few problems with my deraillleurs! I’m new to the area and literally stumbled across them via Google, go figure
I’m new to the area and literally stumbled across them via Google, go figure!
Incredible service from this family owned business! They could not have been more helpful, kind & welcoming - Despite the backlog of work they had to do helping every other person get their bike ready this coming spring! Thank you very much for the help!
Great commitment in keeping me happy with excellent service for my bike and great friendly vibe with everyone at the shop
Fantastic service and love that it's a family-owned business. I'll be a repeat customer.
Amazing, top-notch, high quality service from a local and family-owned business. I came in fairly late, after work, to get a bike so I could start a bike commute. Mike was knowledgeable and helpful, walking me through differences in bikes and my various options. He and the rest of the staff were patient despite the late hour, and I cannot recommend them highly enough.
Love that it's a family business and that you didn't try to oversell me for my child's first bike (or for my first bike in 20+ years)!
My family and I are very happy with our bikes that we've purchased, and the service we have received is A+!
Very established with experience and reputation.
Helpful service - in and out in a short time. Sales lady told me about the sale items and my cleats were installed promptly.
Name removed
Friendly, capable, affordable and locally owned.
I purchased a Trek Emonda SLR9 from Chain Reaction last year. After about 1,000 miles the right chain stay failed, making the frame a throw away. I dropped the bike off at Chain Reaction with Becky. It took her only two days to get warranty replacement approval from Trek corporate. She called me and had me come down to pick out the frame color for my replacement frame. Once I picked the color it took only about a week for her to get the new frame and reassemble my bike. As usual with a new bike from Chain Reaction it was perfectly assembled and matched the fit from my old bike. Awesome service!
I've bought bikes from other bike shops over the last 30 years and Chain Reaction is the only shop that assembles a bike correctly with no return visits needed to correct issues. Their after sales service is also second to none. I will not buy from any shop other than Chain Reaction in Redwood City. They have repeatedly earned my loyalty for life.
Don was very knowledgeable, friendly and did a great job overall of helping me find the right bike. I will definitely recommend Chain Reaction.
Always willing to help right away. Usually right in diagnosing problems.
This time not (had a bent derailleur hangar which was straightened) and my
chain still skipped a lot on my ride today....will take it back in. Shifting was
a lot smoother though! :)
The workers at your store are knowledgeable and precise. I like that your workers are good at what they do, know how to diagnose a problem and/or find parts for my bike. You also have reasonable prices.
I went in on a Saturday and staff was very helpful in showing me bikes that would fit my needs and testing one out. The following Monday I returned to purchase said bike, and the associates were helpful and pleasant, and assisted me with choosing a variety of biking accessories I needed (helmet, lights, gloves, lock). I prefer to patronize small businesses and will definitely be bringing my business back here in the future!
Three bicycles
Knowledgeable staff and friendly
The employees are extremely knowledgeable, helpful, friendly and professional.
Very helpful and nice to work with on bike products
So appreciate heartfelt service. Bought a product that seemed to be defective... called the manufacturer who directed me to return it to the shop; wasn't sure how it would go. Let me tell you, it couldn't have gone any better. The issue was quickly, kindly and cheerfully resolved. So much so I ended up buying another product while I was there. I bought my first road bike from these guys a million yers ago when they were a tiny shop down the street... love that growth and time haven't diluted the small-town shop ethic that's always made them special. Bravo Chain Reaction.
Very helpful staff