Chain Reaction Bicycles - CA
Chain Reaction Bicycles 1451 El Camino Real
Redwood City
CA 94063
United States

Average rating: 9.8 out of 10 based on 2556 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 13, 2020 — Rated 10 out of 10 by V.L. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

excellent customer service on phone and in the store
fast TAT for tune up

Report a concern   December 13, 2020 — Rated 10 out of 10 by Kent Yuen Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The customer service from Steve and everyone there was phenomenal from start to finish. We picked up my daughters bike for Xmas as ordered and there was even a red bow on it. Would highly recommend again!

Report a concern   December 13, 2020 — Rated 10 out of 10 by D.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

high quality products and service/help.

kind.

nice.

thoughtful.

Report a concern   December 12, 2020 — Rated 10 out of 10 by Ruth West Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

COVID safe shopping experience, knowledgeable staff, who was also charming and kind

Report a concern   December 11, 2020 — Rated 10 out of 10 by Jonas Barbour Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I needed my rear brake bled and the shop I purchased the brakes at last year had gone out of business. The tech at Chain Reaction was happy to preform the work and let me know that he would do whatever he could to warranty the brakes, if bleeding did not work. I was relieved to have the support!

Report a concern   December 11, 2020 — Rated 10 out of 10 by D.P. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Service is great!

Report a concern   December 10, 2020 — Rated 10 out of 10 by Eric Morgenthaler Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Best bike shop in the county!

Report a concern   December 9, 2020 — Rated 10 out of 10 by Steve Doyle Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Very friendly!

Report a concern   December 9, 2020 — Rated 10 out of 10 by Anthony Bertolacci Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Family owned with great service.

Report a concern   December 7, 2020 — Rated 10 out of 10 by S.H. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great service.
Thanks

Report a concern   December 7, 2020 — Rated 10 out of 10 by D.K. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great service! Very friendly, did a great job of outfitting my new Trek. Becky is just darling. :-)

Report a concern   December 6, 2020 — Rated 10 out of 10 by K.L. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendly helpful and informative staff.
Nice inventory of products

Report a concern   December 6, 2020 — Rated 10 out of 10 by Richard Spaete Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The responsive staff.

Report a concern   December 4, 2020 — Rated 10 out of 10 by S.L. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Knowledgeable staff. Good service.

Report a concern   December 4, 2020 — Rated 10 out of 10 by A.A. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great experience. Thank you for being responsive and helping me select a bike!

Report a concern   December 2, 2020 — Rated 10 out of 10 by M.K. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I appreciate having (Mike I think), take care of me - very personalized service getting my Wahoo setup and connected to my bike on 21/1/20.

Report a concern   December 2, 2020 — Rated 10 out of 10 by S.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

You are so darned helpful. And honest.

I've been riding for decades, but don't look it. You treat me with equal respect to a road racer. No bike snobbery, thanks for that.

Report a concern   December 2, 2020 — Rated 10 out of 10 by P.K. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great service!

Report a concern   November 30, 2020 — Rated 7 out of 10 by K.B. Chain Reaction Bicycles-Redwood City
What could we do to improve?

Good experience overall. Definitely got a "you don't know enough about bikes" vibe from my time in the shop which probably made me decide to not make it my local shop as someone new to the area.

Report a concern   November 30, 2020 — Rated 10 out of 10 by Jorge Barrera Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

services and price, and peope working there

Report a concern   November 30, 2020 — Rated 10 out of 10 by B.C. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great service , always helpful & knowledgeable...

Report a concern   November 28, 2020 — Rated 10 out of 10 by R.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great people with great knowledge.

Report a concern   November 27, 2020 — Rated 10 out of 10 by Cecilia Willer Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I always feel like I am given superior assistance from the staff.

Report a concern   November 27, 2020 — Rated 10 out of 10 by Laura and Dean Fjelstul Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great service!

Report a concern   November 27, 2020 — Rated 8 out of 10 by Z.Y. Chain Reaction Bicycles-Redwood City
What could we do to improve?

Order process was impeccable, pickup was ok but did not feel very welcoming. Will still try to support local mom and pop stores instead of big boxes though. Thanks!

Report a concern   November 26, 2020 — Rated 10 out of 10 by Stephen Lubin Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I love the abuse.

Report a concern   November 26, 2020 — Rated 10 out of 10 by P.M. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Most of the people I have dealt with (except one individual) have been fantastic and very helpful. Your stock is great. And the quality of items if superior.

Report a concern   November 26, 2020 — Rated 10 out of 10 by Terry Langeman Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Far better service than my club sponsored shop. Thanks Mike and Kevin for the great service.

Report a concern   November 24, 2020 — Rated 10 out of 10 by J.L. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great shop with very knowledgeable staff. They helped me select the right size and level of bike for my needs. They didn't try to up sell me to more expensive/capable bikes. And they were patient with my many questions.

Report a concern   November 23, 2020 — Rated 10 out of 10 by G.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great customer service. Thank you!


Privacy Policy