based on 2556 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything went literally perfect. 10/10
Friendly people. Good selection of the kinds of products I like. Convenient location,
Very knowledgable and friendly staff. Took extra time to explain my options and helped me choose a great bike for my needs.
Punctual, ahead of schedule, helpful without being pushy/sales
Great customer service. When they were able to fix something instead of replace, they gave me credit.
Trust! I wouldn't trust purchasing a bike, or having a bike serviced anywhere else (I drive from San Jose to Redwood City, even for a minor tune up).
Mike, Steve and their staff are always professional, incredibly knowledgeable and courteous.
clean shop, friendly staff and quality repair services
Careful fitting and setup when purchasing a bicycle
It is hard to find a good bike shop these days with Covid. You are open and on top of that efficient.
I like your new large shop.
Parking too!!
Good knowledgeable service. Thank you
Mike was superb. I am not a rookie customer and we worked through several fit issues. He ghot it done!
I felt completely respected and taken care of. The expertise of everyone was evident. Steve was patient and listened well, even though the store was busy. Also a beautiful store, and I loved the test drive route they’ve plotted out. Thank you! Antoinette Rose MD
Service in repairing bikes. Kevin helped us with getting our bikes tuned. Very knowledgeable.
Friendly! Helpful! Love the new location.
Family based, friendly, professional service
Very friendly and helpful.
Great and friendly staff
Excellent service I feel like a 10 stars it’s not enough to say thank you people there that’s very kind and professional I will see you soon thanks a lot
The Staff are nice there..
Thank you for the excellent help even in such a small thing as a back light for my bike!
I love this bike shop. The staff is friendly, helpful and very knowledgeable. It’s family operated and they always seem to have whatever I am looking for.
👍
Very helpful with service and keeping me informed about status of my order. Great bike shop with super friendly people.
I very much appreciated being able to drop in and get a maintenance issue addressed on the spot!
All
Mike & Kevin went above and beyond in a weird situation and I came out of the problem ahead of when I went in.
Knowledgeable and highly professional technicians. Great in store merchandise. Awesome bike shop!
The best customer service. Thank you.
6 months ago I purchased a $6K eBike along with many accessories. Last week I visited the store and was treated anonymously, including product that I had ordered and was waiting for on a list. It’s like they were starting over with me.
Excellent service and work performed for the minor tuneup.
Excellent service and great prices!