based on 2348 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Products are great but customer service is fantastic!
Steve spent quite a bit of time tracking down a replacement part for my bicycle even though it ended up not resulting in a sale. Their customer service is excellent.
Very friendly. Complete selection of bikes, accessories, and services.
The staff were extremely helpful, knowledgable, and provided good advice.
Great family owned bike shop that goes above and beyond to provide excellent service. I purchased both my road and time trial bike at Chain Reaction Redwood City. Next will likely be a mountain bike. A big thanks to Mike, Becky, Kevin, and Karen.
Prompt evaluation and presentation of options. Expert repair and proper instructions for user to bed in the new pads. Very satisfied.
Friendly, helpful, knowledgeable.
And, feels like a place that's serious about bicycles and riding.
Knowledgeable and experienced help, great service
Friendly and professional
Excellent friendly service - good products
A lot of options! In the past I used to go into bike shops and cannot find a small size mountain bike that suits me. Happy that I have quite a few options here
I feel like I am getting really good advice about the repairs, not a shop that’s adding stuff I don’t need. I also love that it’s family owned! Thank you.
very knowledgeable which is effectively shared and personal attention
Sales rep Becky was awesome and place is family run and accommodating to customers. Great shop!
I appreciate their commitment to the me as a customer and to the community.
Responsive, helpful and goes beyond expectations to provide information and service.
Strong selection, super friendly and knowledgeable staff.
Mike was a great help. The new location is beautiful.
Friendly, helpful, courteous, experienced, knowledgeable staff, lots of inventory and choices, really work hard to keep your business.
The store has what we want and the bike technician Kevin was super helpful.
Thing I love most about Chain Reaction is their customer service. Really nice folks who do great work for reasonable prices.
You guys carried the triple crankset that I needed. Not only that, but your staff was exceedingly helpful in answering my questions over the phone, and providing additional information and guidance when I came into the store (thank you, Mike!). Even though I live across the Bay in Castro Valley, I would gladly make the trip out to Chain Reaction again in the future. Great shop!
Mike is knowledgeable, friendly, and helpful. I appreciated the attention I received.
I purchased new road tires. I phoned in advance and got good advice and learned that they were in stock. Equally friendly service when I stopped by in person to pick them up. Thanks!
I was able to get help quick and good advice for my future bike.
Currently like your take on masking
Most professional, honest, courteous service and fair prices. The owners, Steve and Mike are awesome and a pleasure to interact with. Highly recommended!
Becky was helpful, friendly and competent the whole experience was very positive.
Staff/owners seem tired and not interested in the work or serving the customer.
The best shop in the Peninsula