based on 2833 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Knowledgeable and friendly staff
Helpful owner and staff, who are knowledgeable about the products carried.
The bike I bought from you almost three years ago is just excellent.
You supported me along with a change for the stem, and you always give me preferential attention whenever I show up in the shop to service the bike.
Best bike shop ever! Everyone if friendly and knowledgeable. Always like coming in.
very helpful even though a small problem!
Love the customer service, the family atmosphere, the willingness to drop what they're doing to tackle your bike issue. Great people, great store, great service.
Very easy to pickup and order parts!
Steve and his staff provided awesome service in helping me buy my new Mt. Bike.
First name removed
The person behind the counter stepped out immediately to help me. My problem was resolved in less than 15 minutes.
CR has a wide variety of great products and their helpful staff can recommend what will work best for you.
Helpful and knowledgeable staff. I visited to pick up a new jersey. The selection was somewhat limited.
Customer service was amazing
Highly experienced and knowledgeable staff. Amongst the best and largest assortment of Trek bikes, both road and Mtn. Plus a broad range of accessories.
Knowledgeable and helpful staff (Becky)!
Friendly service and very knowledgeable!
Everyone was so helpful and friendly explaining everything and getting my new bike all setup :)
the best ,always!
Friendly service, very knowledgeable staff
Friendly and helpful
The people who work there know the products you have . You carry quality bikes
Very friendly, professional staff.
Really helpful, honest advice. Very good service. Good prices.
Every one is amazing...friendly and capable.
over the top customer service...
Very friendly, always helpful. Once you walk in, there is always someone to greet you.
Chain Reaction is hands down the best place to purchase a bike. The staff is knowledgeable without being pushy. I was heartbroken when I thought they closed (from other location,) Keep Redwood City small businesses alive!
Great service
The store is well stocked and you always have the parts I need. This makes it easy to support local businesses rather than purchasing online.
Excellent service, the staff has unparalleled knowledge, a great buying experience.
Becky, at your Redwood City location, was an excellent sales person; knowledgeable, upbeat, responsive, and straightforward. She made this big ticket item purchase easy and quick. I have already recommended Chain Reaction to two people and thanked Gary for recommending it to me.