based on 2347 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I've been coming to this store for years, and I am always super satisfied with their service. They really know their products and have helped me find the right bike, the right accessories, etc. The service is great, and trustworthy - they don't sell you things you don't need.
Kevin was very helpful when I brought in a tire that had a manufacturer defect. He identified the issue and facilitated the exchange. Thank you!
Good inventory and knowledgeable staff.
Very convenient, friendly. Though the staff appears overwhelmed at times.
Very helpful staff. Work done on time and done well. Family owned. Been a customer for many years.
Many thanks for getting the crank off and tracking and finding my rear wheel cracking issue. That was above and beyond. The bike feels great now and I can't wait to ride again. Richard
Personalized serice, attention to bike details and over the top on the spot assitance.
They do good work on my bike and I like the level of detail when speaking with Mike, Steve and the staff.
Staff are friendly and spend time explaining the features of products and alternatives. Service and repairs are done promptly and on time.
I don't want to go anywhere else. This family run business is excellent in knowledge, customer care and inventory. I bought my first bike from them 7 years ago and I just bought my second bike from them. Every experience with them has been positive and helpful. I think they bend over backwards to make sure you are satisfied with purchases and repairs. Three thumbs up!
My family loves Chain Reaction Bicycles. Whenever I walk in, I'm instantly greeted in a not over the top manner and asked if I need help. Everyone is very knowledgeable and helpful in a low key manner. I recently upgraded to a nicer bike and the fitting process was accurate and easy to do. I'm looking forward to great bike rides on my Chain Reaction bike.
you guys are alwya great
Great service as always!!1
👍
Great service, quick turnaround on bike repair
I always feel welcomed at Chain Reaction. They find time to help me with any issue with my bike. Having them in the neighborhood is a great thing.
Great customer service
Always awesome customer service and honesty! Clean store and never feel like you are being swindled.
I like it that most of the staff knows me my name especially Becky. You usually have what I
want. I rather buy my bike stuff from you rather than the dreaded AMAZON. Hope you are
in business forever.
Thanks,
First name removed
I had a great experience
Very thorough but not pushy
Fees are reasonable
I like the well-rounded advice. I've worked with almost the whole family, and get consistently reasonable advice when I ask judgement based questions...e.g. why will I like or not-like that bike, or this feature, or this tire vs. that tire.
You guys are great at that and have been for 20+ years.
Good prompt service
Steve is a superstar! He was very patient to explain all spec of different bike racks to me, he also demonstrated how to use these racks and told me me the pros/cons. I walked into the store without prior knowledge of bike racks, and I walked out with a special order very happily!
Thank you very much Steve! -Jia
good selection and helpful, knowledgeable people working there.
Excellent and helpful advice - solved my problem in a way I hadn't thought about!
Great staff. Knowledgeable, good listeners, and fun to talk to.
Great service
I’ve been getting tune-ups on my Trek every since I got it in 2005 and it’s still going, so you must be doing something right
Very friendly, knowledgeable folks. Repairs always ready ahead of estimated time. Good repairs!