based on 2556 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I brought in my vintage bike for tires and tubes, but the bike has an odd size tire which a lot of places don’t carry. I was lucky that Chain Reaction had the size I needed. I dropped off my bike Saturday afternoon and it was ready on Monday. The staff is really friendly and had great customer service. A plus is that the place is family run.
Thanks for shipping the part! appreciate the effort
Good customer service!
Family owned and operated for decades. Mike and Kevin are top notch and have addressed all of our service and sales related questions promptly and professionally.
We love the knowledge and helpfulness of everyone at Chain Reaction. The service is highly personalized. Everyone there is friendly and kind.
The bike is good to ride on gravel railroad track’s construction sites thick tires and light, the locks are good as well as the kick stand all hustle when your out and about thank you for your service for being nice peace
Responsive, knowledgeable and quick to do fixes and repairs.
Very friendly service.
Mike and his team do a great job with their customers. I bought my bike and my family's bicycles at Chain Reaction and have had them serviced there. I have recommended Chain Reaction to my friends.
The store is family owned and the people working are nice, honest, patient, and really smart overall about bikes. I will keep coming back.
Good selection, personal service , professional advice
Outstanding knowledge and extremely helpful. Very responsive to email inquiries and great in the store.
Your team is friendly and helpful
An amazing knowledgeable team
I recently bought a new lock and mirror for my bike. Sonia was very helpful in my selection and even installed the mirror for me.
Thank you, Sonia!
Chain Reaction’s service and having the correct parts on hand makes the bike shop the best in the area.
I first went into the Chain Reaction store to put air in my 35 year old bike tires and Steve was so helpful, I asked if they could service my bike and make sure it was safe to ride. The price was reasonable and when I picked up my bike, Karen showed me on my receipt all the the items that were done on the service. I also learned that Chain Reaction Bicycles is a family run business for almost 50 years. I’m very pleased with their service and helpfulness.
The staff is very responsive.
Careful listening to what I was looking for in a bike. And helping me get ready for this bike ride!
Great professionalism of the consultants
A very friendly and knowlegable sales person greeted me and within 10 minutes found what I was looking for and had me out the door.
Great people, great products, great service
Friendly staff. Always willing to help and answer your questions. Great service.
Staff and inventory were just what I needed!
The people are incredible. They’re super friendly and knowledgeable
Friendly, efficient, prodessional service.
Professional, friendly, very reponsive and short turn around time. Customer service at its best.
Good service from people who have a lot of knowledge about bicycles.
Very Quick service for a walk in. Staff very friendly. I recommend your shop to everyone. I also submitted a yelp review. Thank you!
Great experience! Everything about my time up and repair was explained and performed with great care and knowledge. My bike rides like it’s brand new and I love it. Great service and a fair price. Thank you!