based on 2556 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Knowledgeable staff, very helpful and good ongoing support.
The enthusiasm for your products, great customer service, and product knowledge.
Nice products and staff-
Good selection of parts and very helpful staff.
Knowledge and honest appraisal of damage. I already posted on Nextdoor about how great you are because Menlo Velo closed here.
Great customer service and the quality of the bike repair shop is great
Amazing service from Becky and Mike.
Your shop is the best. I always recommend you to Western Wheelers and all friends.
Bruce
I was not called that my bike was not ready so I showed up for nothing.'
I was told the wobble in the tires would disappear after riding the bike for a while.
After putting 30 miles on the bike the wobble remains.
The liners were not put in properly and need to be corrected.
First name removed p. Last name removed
Phone number removed
Great customer care and support !!!
It’s really a five star bicycle store and probably the best in the country !
Purchased 2 higher-end Trek ebikes both with full complement of accessories. The level of customer service through the purchasing process was exceptional. Becky did a great job educating us on the use of a bike that can go 28 mph. Becky’s father created a custom bracket for our radar/light. The experience was one of the best we have had purchasing large ticket items. Both bikes were delivered with all accessories assembled on the bikes, Becky quickly got our iPhones paired to the bikes computers and we were off and riding. What a great experience – way to go Becky and Chain Reaction Cycles. 10 stars plus!
Very knowledgeable and helpful staff. They have a great supply of accessories, parts, and bikes.
They have quick turnaround with repairs.
Mike is extremely knowledgeable, professional, and very courteous and friendly as are the rest of the staff at Chain Reaction. I would highly recommend them to anyone looking for a bike or for servicing their current ride.
Friendly , family service
Great people, great service. Work done on time. Very easy to deal with and large inventory of bikes and merchandise.
kent kaiser
Kevin and Becky were very helpful.
I reallly know i can trust the advice and recommendations from everyone at Chain Reaction.
Honest and fair prices + people. Free estimates on parts and service. Accurate.
you guys are always here for me and my bike. Thanks so much
Great service and very cordial with no sales pitch pushiness
Great shop, great service.
Chain Reaction always provides fast and convenient customer service. They make me feel safe so I can enjoy my bike and HAVE FUN!! Margo
Excellent service. Kevin and Mike are super friendly and extremely helpful. Always an amazing experience at Chain Reaction!
The new Trek Fetch cargo bike is the best! I’m excited to trade in my minivan for this marcel of a transportation device❤️
easy to get the fitting and right bike picked out.
would prefer if store was open on sunday and closed on monday
Wry friendly, helpful staff!
Active bike riders sharing their experiences with products.
You do a great, timely job.
Great store. I love supporting a local business like this. The staff is always friendly and very attentive. I recommend this store to everyone.
Got a problem with your bike? Like a pit bull on a bone, they won't let go until it's done.
products are well made and service quick and timely.