Chain Reaction Bicycles - CA
Chain Reaction Bicycles 1451 El Camino Real
Redwood City
CA 94063
United States

Average rating: 9.8 out of 10 based on 2318 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 28, 2022 — Rated 10 out of 10 by R.F. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

You are great at what you do and also are very nice people.

Report a concern   December 28, 2022 — Rated 10 out of 10 by M.F. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

i will ask a question back.. What is there not to like?

answer: nothing.

Report a concern   December 28, 2022 — Rated 10 out of 10 by Mike Claire Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I have bought my first serious bike from Chain Reaction over 30 years ago. I received great advice then, and I have continued to get great and honest advice on my purchases over the years. Also, the service is outstanding and the people in the shop listen and take their time to understand your needs. I still have that bike I purchased over 30 years ago!

Report a concern   December 21, 2022 — Rated 10 out of 10 by D.H. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendly experienced customer service, they take care of you especially on servicing your bike

Report a concern   December 21, 2022 — Rated 10 out of 10 by M.G. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great service and great products. It feels good to support a family owned business that has been serving the community for a long time.

Report a concern   December 19, 2022 — Rated 10 out of 10 by H.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Fantastic Knowledgeable staff, very helpful.

Report a concern   December 18, 2022 — Rated 10 out of 10 by Gary Harrison Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Staff is vary helpful and experianced. Iv been going there of and on for the bike or parts I need for over 20 years.

Report a concern   December 18, 2022 — Rated 10 out of 10 by Robert Kearns Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

All the staff always knows my name and everyone shares Information between them no matter how many questions one asks.

Thank you and I look forward to visiting the store again so my bike always is in tip top shape.

Report a concern   December 8, 2022 — Rated 10 out of 10 by M.F. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Prompt and knowledgeable.

Report a concern   December 4, 2022 — Rated 10 out of 10 by M.L. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Very good about communication

Report a concern   December 4, 2022 — Rated 9 out of 10 by Angela Hey Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Expert staff. Quality items. Nicely laid out store in Redwood City.

Report a concern   December 2, 2022 — Rated 10 out of 10 by C.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Knowledgeable and friendly!

Report a concern   November 30, 2022 — Rated 10 out of 10 by Guy Chan Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Wonderful staffs, helpful and very friendly crew

Report a concern   November 29, 2022 — Rated 9 out of 10 by A.R. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Diverse selection, lots of seat upgrades available as well as clearance saddles. Also I was able to borrow an Allen wrench to swap out my old seat on the spot

Report a concern   November 28, 2022 — Rated 10 out of 10 by M.C. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendly helpful service, responsive.

Report a concern   November 25, 2022 — Rated 10 out of 10 by Tom Boyd Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

super fast service and had the part I needed.

Report a concern   November 25, 2022 — Rated 10 out of 10 by N.I. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendly service. The shop people are so knowledgeable that they can answer any questions I ask. For this time, I purchased shift and brake cables. He (I'm sorry I forgot his name) provides multiple options and explained their pros and cons. That was greatly helpful for me to consider the balance between safety/performance and cost in choosing which ones to buy.

Report a concern   November 23, 2022 — Rated 10 out of 10 by Samy Hilali Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Steve and Mike are awesome. They pour their heart into everything they do. Truly, very hard to find friendly, professional, trust worthy business owners like them anywhere. Thank you Steve, Mike and all Chain Reaction Staff!

Report a concern   November 23, 2022 — Rated 10 out of 10 by S.E. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Best staff ever!

Report a concern   November 23, 2022 — Rated 10 out of 10 by C.W. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great products, great service, they always go the extra mile.

Report a concern   November 23, 2022 — Rated 10 out of 10 by R.K.G. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great service!!

Report a concern   November 23, 2022 — Rated 10 out of 10 by Curt Powell Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I like the personal care that every buddy at chain reaction bicycles shows me. Steve and Mike have established the highest standards from there long experience. Dictation can be very funny. I said everybody. Thank you

Report a concern   November 22, 2022 — Rated 10 out of 10 by Harry Crosby Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Everything

Report a concern   November 21, 2022 — Rated 10 out of 10 by T.D. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Customer service from Kevin was really impressive. Even under what was an unusually stressful situation, Kevin was calm and professional. In the end, the bike that I tried was not the right bike for me, but I will still try to find a way to support this shop in the future. Very positive experience, friendly service, and great people running this shop.

Report a concern   November 20, 2022 — Rated 10 out of 10 by N.L. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great customer service. It would be nice if there was a wider selection of bikes for smaller people

Report a concern   November 20, 2022 — Rated 10 out of 10 by H.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Love that the business is family owned; great staff and knowledgeable about Trek... Great experience... H

Report a concern   November 20, 2022 — Rated 10 out of 10 by K.L. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Very helpful staff, took time to explain the pros and cons of the new Edmonda. Not pushy. Listened to what I wanted, accommodated my needs. Will be back again.

Report a concern   November 20, 2022 — Rated 10 out of 10 by Larry Wainblat Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great personal service. Clear advice.

Report a concern   November 19, 2022 — Rated 10 out of 10 by Mike Rothenberg Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Outstanding and speedy service! Very attentive to detail and overall just the best bike shop around! I recommend Chain Reaction to everyone! What an awesome family business—I feel lucky that I live nearby.

Report a concern   November 17, 2022 — Rated 10 out of 10 by Andy Doolittle Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Been a customer for over 30 years. Chain Reaction takes their business personally, which I really like.


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