based on 2556 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very knowledgeable staff
I am a big fan.
It’s so great to have Kevin as my guide. He was very knowledgeable and patient.
Quality and atmosphere. Staff are always trying to help in courteous kind matter.
Personal attention, good advice. Friendly.
Good selections of Trek/Bontrager parts and accessories - helpful, friendly people. I have already shared the positive experience with my biking friends.
Total commitment to all kinds of cyclists, not just racers
Love the quick turnaround time on a build and excellent support.
Great People, Family and Service!
Great service, thk-U
Great costumer service 👏
Expert opinion from active riders. Exceptional service. Top notch products.
Service was great! Took my bike in for a tune-up and they were very thorough about asking me the history of the bike so they had the best possible understanding of how to work on it.
Each staff member -Mike, Kevin, Becky, and Karen go above and beyond to do everything to get my bike repaired and out on the road again ASAP. They treat me like family and make me feel welcome each time I’m there.
Attentive smart and Personalized service and relationship - I have been a loyal customer of Steve and Mike for almost thirty years - in Los
Altos and Redwood City. They provide better service and customization than any other bike shop in my long experience. I purchased many bikes and have always been more than satisfied with their advice, products and care.
Willing to work with me. Becky wasn’t trying to push a bike or a sale. Was as pleasant and attentive when I said I was not buying anything today. She listened to my wants and needs! I’d buy again from Chain Reaction!
The staff are top blotch experts and they listened to my needs. I loved the bike selection process to get me a bike I love! Service and taking time when you roll into the store 5 star smiles all around!
Very knowledge, friendly service without pressure or attempts to upsell made the shopping experience a delight.
Quick and reliable
Steve was extremely helpful in getting me the right part and helping me understand concepts with the tandem's timing belt. Great service!
very helpful and knowledgeable
Good service!
Becky, at your Redwood City location, was an excellent sales person; knowledgeable, upbeat, responsive, and straightforward. She made this big ticket item purchase easy and quick. I have already recommended Chain Reaction to two people and thanked Gary for recommending it to me.
Knowledgeable and friendly staff
Helpful owner and staff, who are knowledgeable about the products carried.
The bike I bought from you almost three years ago is just excellent.
You supported me along with a change for the stem, and you always give me preferential attention whenever I show up in the shop to service the bike.
Best bike shop ever! Everyone if friendly and knowledgeable. Always like coming in.
very helpful even though a small problem!
Love the customer service, the family atmosphere, the willingness to drop what they're doing to tackle your bike issue. Great people, great store, great service.
Prompt Professional Helpful Kind...I could go on but the list is endless. Definitely a place to shop for a bike and also repairs. It is my go to shop who always knows my name and always has the parts or recommendations so I can stay on the road verse spending time in the shop. Thank you Chain Reaction of Redwood City CA.