based on 2556 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Steve and his staff provided awesome service in helping me buy my new Mt. Bike.
First name removed
The person behind the counter stepped out immediately to help me. My problem was resolved in less than 15 minutes.
CR has a wide variety of great products and their helpful staff can recommend what will work best for you.
Helpful and knowledgeable staff. I visited to pick up a new jersey. The selection was somewhat limited.
Customer service was amazing
Highly experienced and knowledgeable staff. Amongst the best and largest assortment of Trek bikes, both road and Mtn. Plus a broad range of accessories.
Knowledgeable and helpful staff (Becky)!
Friendly service and very knowledgeable!
Everyone was so helpful and friendly explaining everything and getting my new bike all setup :)
the best ,always!
Friendly service, very knowledgeable staff
Friendly and helpful
The people who work there know the products you have . You carry quality bikes
Very friendly, professional staff.
Really helpful, honest advice. Very good service. Good prices.
Every one is amazing...friendly and capable.
over the top customer service...
Very friendly, always helpful. Once you walk in, there is always someone to greet you.
Chain Reaction is hands down the best place to purchase a bike. The staff is knowledgeable without being pushy. I was heartbroken when I thought they closed (from other location,) Keep Redwood City small businesses alive!
Great service
The store is well stocked and you always have the parts I need. This makes it easy to support local businesses rather than purchasing online.
Excellent service, the staff has unparalleled knowledge, a great buying experience.
Local family owned
Quality products
Reasonable price
I went in for the first time Saturday July 8, 2023 to see if I could put air into my daughters bike. River offered to help me and then my friend came in and helped him to with the air compressor. River noticed and told him employees were the only ones who could use it ~ meanwhile he took his eyes off what he was doing and the front tire tube was getting too much air in it. He said it could be fixed and $28.00 later I picked up the bike. I kind of wondered why I had to pay for the incident since River handled it.
My daughter went for a ride that day and the last time she rode it was last summer. The ride was fine. Everyone was very nice, but I wasn’t sure whose responsibility it was to pay for it. Maybe someone could call me to explain ~ I would appreciate it.
Thank you for your survey!
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Name removed
Phone number removed
San Bruno CA
Great service from Steve!
Great knowledge and very pleasant!
Female friendly service- many bike shops are not.
great service, local company, knowledgeable staff, good selection
The customer service was fantastic and it is always great to support a family run store rather than a big box store in my opinion.
Excellent service provided in a timely fashion.
Very easy to pickup and order parts!