based on 2347 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I just purchased my second Towne in two years from Chain Reaction.
They are the best to purchase from. The last bike had minor issues and they took care of them quickly and without fuss. I own my own business and like the way they have taken care of me and my purchases. Thank You. First name removed
Reliable, honest advice.
Great personal service and well stocked with products.
Exceptional customer experience! We love the Trek bikes as well. Becky and Kevin helped me with bike selection. Kevin set up the bike and helped with initial bike computer settings. Karin. Mike and Steve shared the history of the shop. You all made my day!
My Townie bike was tuned up, repaired, and ready to go as promised! Kevin was knowledgeable and efficient. Employees made me feel valued!
1. Bike trade-in process was seamless.
2. Had the bike I wanted.
3. Got it customized the way I wanted.
Though its been a year, none of this your fault, you always kept me abreast of when the bike would arrived. I went to the store several times in between and inquired if there were alternatives to my bike(maybe another one) and you always were more then helpful even when you knew I was waiting for my bike.
Thank-you for a great bike and your service
Products: virtually anything needed for a bike ride, accessory, repair, or whim.
Services: Complete expertise to fix any bike-related issue or need. At Chain Reaction, the bike is fit to the rider. Most flat tires fixed while you wait. Most problems are solved with a single visit.
Store seems very nice and well stocked. For me it's too far away
I ordered from you because yur location is in the same city as my friend who was having a bday . After I placed the order she told me that she goes into your store all the time!
She loved her socks and tops.
Friendly. Helpful. Fast.
Customer service was great. Products and service was on point.
Becky did an outstanding job suggesting bike options - I really appreciate the service.
Great advice and customer support.
Thanks for your help!
I appreciated Mike looking over my bike and explaining the things that he found right and things to fix in tuning my bike.
Knowledgeable, swift and professional.
They fixed a challenging problem with my bike that several other bike shops could not. They also did this spontaneously, when I did not have an appointment. They explained everything so well, and it was great that the information was also sent to me in an email and as a long text on my receipt! I could not recommend more. I have had great service every time I have been in the store!
Going above and beyond giving personal service and decent pricing
The person who helped me was very knowledgeable about bike locks and really helped me make an informed decision.
Kevin is good at his job.
Mike was incredibly thorough in researching and resolving an issue with the downtube guard on my Trek bike. Fantastic customer service.
Mike? Did a great job in informing me what was wrong with my bike shifting. Road it this AM and it was just like new. Definitely going to get my bike repaired here again and when I get my new bike will buy it here! My experience was very pleasant and professional.
We're lucky to have Chain Reaction as our local bike shop. They've put a lot of people on bikes over the years, and their solid advice and reliable support keeps us riding.
Love the staff here!
Always get me in and back on the road quickly!
Family owned business
Friendly service.
Helpful salespeople
Great customer service!
Got a problem with your bike? Like a pit bull on a bone, they won't let go until it's done.