based on 2555 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
1) Everyone is incredibly helpful, knowledgeable, and friendly
2) The team goes out of their way to go above and beyond for customer service
Great customer service!
They take the time to know their customers and go above and beyond to ensure our safety and enjoyment. Mike is always willing to do quick inspections on my bike if I’m concerned about anything (eg. Brake pads). Becky is amazingly knowledgeable and can answer any question about our bikes. Kevin is willing to help with whatever we need. Every employee is customer focused and provides exceptional customer service.
Customer Service is always great! Plus a great selection of products.
Knowledgeable service and prompt attention to issues with my bike.
Friendly staff...all "the good stuff" for cycling
love the service
Knowledgeable and helpful staff
The owner of the story is the single most service oriented person I have ever known in any industry. The staff is friendly and helpful and knowledgeable. They have great turnaround times and are very customer focused. I will not buy a bicycle anywhere else ever again.
I took my bike for brake replaced and intek you fix it
Friendly and knowledgeable staff. The people I bought my first bike from in 1993, are still there.
Knowledgeable, helpful, friendly. Found a great product for me and did great work.
Always attentive, courteous, and informative!
Top of the line products & excellent customer service
Friendly and efficient
I've been taking my bike to Chain Reaction Bicycles for several years, and I consistently get the BEST customer service. They are kind, thoughtful, and generous with their time and guidance. They make me feel like a valued customer.
Top products, friendly efficient service
Your salespeople are so incredibly helpful, kind, and friendly. We love coming to Chain Reaction and buy all our bikes and get all our service from them.
Timely Notify customer if bike is not ready for pickup on committed to date.
The team is always helpful. Best shop in the area.
Fast Service, Experienced Staff, Explains everything so that you know what is wrong and the time frame for fixing the Problem or Problems.
super friendly staff and they know bicycles! Great source for service parts and tools.
I brought my son's bike in to be serviced and paid $300 and had to wait several days for it to be fixed. The team at chain reaction was friendly and I also ordered a new bike for over 1k, which also took several days to come.
When I came to pick up my bike the next day my son took it to school and almost got in a terrible accident. His bike was NOT ok. We took it back (huge hassle) and the team there said that they replaced the chain but didn't replace the cog the chain connects to. They explained that when one breaks down you have to fix the other. THEN WHY DIDN'T you do that in the first place?? On top of that they now charged me over $50 for the new service, and my kid has no bike to school as neither the new bike or the old bike are fixed.
TERRIBLE EXPERIENCE and I'll tell all my friends to avoid this shop in the future.
Friendly service with a local flair. No fuzz service always trying do what’s best for the customer. It’s my go to bike shop.
It was helpful for the store rep to more fully explain what I was purchasing.
Large inventory of various cycling products along with their bicycles
Exceptional customer service and advice. Friendly and helpful staff.
Shop creates a comfortable shopping environment for its customers.
Conveniently located on El Camino in Redwood City.
Becky and Mike J were friendly and helpful.
I’d forgotten was great service felt like … gave you a 5 star review on Yelp which i very rarely use.
I come in after researching what i want. I have a few questions. I want my questions answered, suggestions made, and move on to the sale. I don't like pressure or being redirected after i know what i want. That causes me to leave. You did your job well. i will be back for sure. Thank you Kevin.
Prompt Professional Helpful Kind...I could go on but the list is endless. Definitely a place to shop for a bike and also repairs. It is my go to shop who always knows my name and always has the parts or recommendations so I can stay on the road verse spending time in the shop. Thank you Chain Reaction of Redwood City CA.
Mike and his family/team are always ready to answer questions and make recommendations without the pushy sales pitch I find at other bike shops. They also have a great selection of bikes.