based on 2833 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Knowledgeable, courteous staff
Excellent work
Real people to deal with that are friendly. True bike afficionados. Prices are great
Friendly and customer oriented. Got exactly what I needed and quick service.
Kevin is extremely helpful and knowledgeable. He is also very patient with us explaining everything. Very happy with the bike we bought for our 12 yrs old son.
Conscientious, high quality, friendly, excellent service with very high quality Trek bicycles
Great customer service, and great people that work at Chain Reaction. Quick turnaround on my bike repair.
Very friendly, super helpful and knowledgeable!
Nothing bad to say. Everybody in the shop is friendly, knows there stuff, and willing to go the extra mile.
The other day I had a question about the setup on my bike and one of the guys put my bike on the stand, did a whole systems check on the drive train. Must have taken 10-15 minutes or so. He tweeked a few things while explaining what he was doing. I left the shop with my bike that was in better condition than when I arrived. The kicker was that he didn't charge me for the work even though I offered! you dont see that very often. I would have given a score of 11 if it was available.
Thanks everybody!
Family run, straight forward explanations, friendly service, likable people.
Excellent, personalized treatment from Kevin. Very knowledgeable and clearly loves bikes. Also very patient with my wife's questions and issues raised. Very happy to have made a major purchase here.
Good product selection with best in class service
Since I commute on my bike I like that they take appointments for bike service and the turnover time is very quick. The technician was helpful, answering my questions and explaining the service needs.
Expert mechanics with many years of experience and a joy of cycling itself. Always willing to share tips and advice and bike knowledge.
Helpful courteous staff. Willing to work on the model of bike I showed up with and very knowledgeable when asked about some of the new products and advancements.
Homey, personal attention, lack of snootiness
Like TREK bikes
Great selection of accessories , staff is knowledgeable about the products
Chain Reaction is family run and they are very knowledgeable and friendly. Great customer service. Great repair service. Highly recommended!
Excellent products (TREK), and fabulous customer service !!!
The bike repair folks were very fast: over-delivering on my bike repair.
Thanks so much!
Mike and the family run and the service
Thanks for the personal service setting up my bike computer.
Name removed
Service
Great service, patience, took the time to inspect my bike, and the tune-up was done earlier than expected.
Product knowledge and communication
Service is always professional and best I have ever been involved with in my 40 years of bicycle riding.
Great bike shop.
Big inventory, staff expertise, and willingness to special order items are excellent reasons to shop Chain Reaction. Plus Trek bikes are great.
I like you folks and you’ve helped me get things I need when others couldn’t or wouldn’t. It’s also a cool rarity that you’re a multi-generation family business. Trouble is there’s also a peculiar “crankiness” or distance in the customer experience that I’ve gotten used to over the years, but that can be off-putting. When I refer friends to your shop, I feel like it’s necessary to warn them about this.
Maybe try walking into an Apple Store and thinking about the experience. It’s inviting, friendly, exciting even. Then, imagine you’re a new customer at your own store — is it inviting, friendly, and exciting? In my view, the design of the interaction between customer and merchandise or customer and staff is substantially different. This is not about white walls and slick tables; rather it’s about feeling welcome to engage with the people and things that are there.
Super friendly people with very good advice based on my needs. I got an awesome e-bike from them and they even answered all my questions on how to use it, plus they installed some addons which make my life a lot easier