Customer Testimonials
Excellent service, very helpful and pleasant to deal with
They stand by a couple of brands as they trust them and can promote their good products.
First class service, knowledgeable staff.
Service was very good. Products very expensive . Also staff very helpful
Quality products and helpful staff, a gem of a bike shop.
Always helpful and a great array of stock
Alex is always very helpful. I purchased a voucher for my husband for Christmas. We will been in soon to select his bike!!
Great service (as always). Always happy to offer impartial advice I know I can trust. This has to be one of the UKs best bike shops.
Excellent service from Mark and the service team.
Thanks
Knowledgeable and friendly staff.
Great service great bike great shop 👍
Very helpful and informative about the numerous questions i had.
Such a friendly service
Lovely helpful staff Thank you
Great range of quality bikes and kit displayed in a great bike shop environment. Shop team are friendly and knowledgeable about their products. Easy parking at rear of shop.
My whole experience at BBB couldn't have been better, from the initial discussion about the most suitable bike for me, considering my age and physical ability, to deciding for what turned out to be the best bike I've ever owned, for me I would recommend BBB without hesitation.
Your guys are very helpful all round
Thanks
Very helpful, polite and considerate. Thank very much I’m delighted 😁👍
Great service excellent quality product
Up to now I have bought three bikes from Big Bear Bikes and on each occasion I have received excellent service both in the buying process and in the after sale service. I have recently bought a Trek Marlin 6 for my grandson for Cristmas and due to the shortage of bikes at this time they managed to get me fixed up and it arrived well in time for Christmas. The product they sell are of high quality but at a reasonable price ,I wont hesitate in using them in the future and would gladly recommend them to friends.
Friendly, informative, patient staff! well apart from 1 lady who was very rude regarding covid restrictions.
Apart from her, all good!!
Very happy with the staff and service especially during COVID.
Good advice while choosing my bike, not rushed into making decisions. Ample time to test ride different models.
Thank you Pickering!
What an excellent bike shop in Pickering, North Yorkshire. An excellent staff, knowledgeable, helpful, courteous and friendly. The shop is fully stocked with a fantastic range of bikes and accessories. They have a full service and repair workshop. I purchased my ebike from them yesterday, a Haibike SDuro Trekking 4.0, absolutely delighted. Thank you Alex for your excellent service and customer care. I would highly recommended Big Bear Bikes.
From the moment we went into the shop, nothing was to much trouble.
Never had a ride on an ebike before, so it was all new.
They listened to what we required, gave their thoughts, then allowed us to ride a few bikes, allowing us to make up our own minds.
We did not buy on the first visit, as we needed time to think it over.
2 months later after doing some research I rang and spoke to Alex, again really helpful.
Greater knowledge than most bike shops and nothing was a problem.
Needless to say we bought two bikes.
We highly recommend Big Bear Bikes.
First class service from all staff at the shop.
Great service very friendly staff
Knowledgeable and helpfull staff. Even during difficult and busy times they still take the time to discuss options and recommendations.
Very friendly and efficient, quick and speedy service.
Great service! Very quick to find me the right bike, super friendly and made the whole thing go smooth! Big help setting my bike up correctly for me. Would highly recommend to friends and family, will defiantly be back 😀 a very happy owner of a treck rail 5
Joe leith
Product knowledge, time spent with customers and general attitude makes for a great visit.
By far the best bike shop we have in the area.
Good quality product and very helpful staff