Customer Testimonials
Felt safe during this covid situation, friendly staff, easy to arrange finance, a bike in stock that i could take way, no nonsense pricing, a great experience , will probably go back and get a bike for my wife too.
I Would like to say to a big Thank You to Big Bear Bikes for their outstanding customer service.
They were very professional from day one. The way they are running the shop at this very busy time, with bikes so much in demand is admirable.
As a newbie to Mountain Biking, their guidance in helping me choose the right model and spec of bike was much appreciated.
Nothing seems to be too much trouble to them, the staff are very friendly and they have a good selection of accessories to choose from.
I have no hesitation in recommending anyone to go to Big Bear Bikes.
Had some issues with a bike purchased. Mark in service went above and beyond to sort out the problem. Many thanks Big Bear Bikes.
Great friendly staff. We initially spoke to a younger lad and then after browsing for longer a guy about late 30s helped us (has 3 Yorkshire terriers if that narrows it down!)- he was really knowledgeable, helped us with colour availability and even lifted the bike into our car as we were struggling to get in it to transport home.
Just excellent
I love my trek bike, the service was amazing
Found you very efficient very professional and more importantly very knowledgeable. Would definitely recommend you to anyone thinking if purchasing a bike.
Great friendly, yet expert customer service and always willing to help you!
Knowledgable, friendly with a great after sales support.
The service was very good from start to finish. From entering the shop Alex quickly established our requirements. We were shown a range of bikes and Alex was very fair with his assessment of the bikes in the range.
On identifying a model a test ride was quickly arranged at which Alex gave a comprehensive rundown of the bike and its functions.
Purchasing the bike was quick and a number of options were discussed of which Alex gave good advice.
Arranging pick up was swift and hand over was comprehensive.
Alex was professional throughout.
BBB has always been consistent in knowledge, service & professionalism and if not in stock then fast service to source always my first port of call and have recommended to all 👍
Only real bike experts in Scarborough area, they are in Pickering but so worth the time
Personal service
Great service from start to finish with help choosing a bike for my son. They have taken every safety precaution with the covid outbreak. We felt very safe whilst in the shop.
Great service in store, bike well explained by staff
Excellent, friendly and knowledgeable service.
Great products and after sales service excellent
Very impressed with the service and time spent
Explaining everything about my new bike very helpful and polite made me very proud to have purchased my bike from a very professional
Company who’s staff care about there customers will highly recommend to my friends and colleagues
Thank you for making my new purchase such a
Pleasure
Name removed
Scarborough
Quality products knowledgeable staff
Very friendly staff (all of them) who are always willing to give advice and help with question or a purchase. Everyone greets you with a smile on arrival and makes sure you’re being attended to. Top quality bike servicing by very professional and experienced staff.
Knowledgeable staff and a friendly service.
Knowledgeable sales team, great product range and fantastic service
Great service from start to finish.
The products are all top quality and the staff are very friendly, helpful and knowledgeable. It was a good experience all round.
Alex was very friendly and kind and actually took his Time to talk to me even after the service came outside explained things was really kind and friendly would highly recommend
Friendly staff and very helpful
Great staff: honest, friendly, Knowledgeable, listened to our needs and not pushy on sales. A great shop that will always be our number one place to go to for bike related gear, servicing and advice. Dr Little
Great service very friendly and more than I expected 👍
Competitively priced, with bikers completing the sales, not just salesmen, willing to talk you through the options for your riding style.
great personal service, what more could you want ?