Customer Testimonials
From start to finish Alistair has been very helpful and very accommodating, we have dealt with Big Bear Bikes for a number of years and wouldn't hesitate in recommending them.
The staff are always friendly, efficient and knowledgeable.
wide range, knowledgeable staff, good value products
All the BBB team , whether sales or work shop, know their products and options appropriate.
Customers get to know and trust the BBB folks, can see a wide range of quality products to compare and crucially feel/inspect before buying at competitive rates.
A good retail experience.
Staff are great, very knowledgeable and helpful. I love visiting the shop to see the latest bikes and accessories..... there is a good vibe about the place.
I had my e-bike bike serviced with you last week to keep it running smoothly, job was great with one exception - the battery hadn't been charged which I think should be standard practice on a service especially as id come from Northallerton to collect the bike to then go on to Dalby for a ride.
Fantastic selection of bikes & accessories & amazing, helpful & friendly staff.
Staff very helpful and friendly
The quality of service at Big Bear is second to none. The staff are always willing to go the extra mile to help out. I wouldn’t want to purchase a cycle from anywhere else. Thank you to all the staff.
Great friendly staff and loads of knowledge.
As someone new only just getting into cycling, I was given all the help and advice which I required. It never felt like I was being given the hard sell on things which I don't need yet and instead was just given practical advice and information on the basics. It didn't feel like a sale and rather just a conversation with someone who was passionate about bikes. I will certainly be coming back with all my questions and to buy the items needed to add to my new hobby.
Price matched the Sram XX1Cassette, came in next working day, Can’t ask for much more than that!!
Oliver was Very helpful and very knowledgeable and I am very happy with the bike that I purchased
Very pleased with service. As I did not know what I wanted regarding an e bike, I was prepared to spend more but taking Olivers advice I got the right bike for what I needed and only paid what was needed not what I was prepared to. Also very pleased with my new bike. Thank you
Friendly helpful response. Quick same day repair to snapped gear cable.
Quality products
Customer service was gold standard
Exceptional service very friendly staff, highly recommended them
We thought Alistair the salesman we dealt with was knowledgeable and friendly and very professional. He is an asset to the company.
Friendly knowledgeable staff who know the local area well.
Great service always at big bear bikes
Very knowledgeable and helpful staff. High quality products.
Excellent service as always, all the team is great and always there to help with anything. Very knowledgeable and alwaysvpolite and well manared.
First class services. Can’t fault Big Bear in any way. Will always be my go to Cycle Shop.
Very friendly and professional staff
Very friendly and helpful. For looking for the right bike
Great Service and knowledgeable staff
Great bikes and knowledgeable staff.
Fab product and absolute first class advice and support from Mike.
Bought 2 trek bikes and we are so happy with them. Mike went through all the info and there’s a lot to learn!! Especially being a novice to the electric bike scene.
Will definitely recommend this company to friends who are interested in electric bikes.
Excellent service, extremely helpful staff and quality product!
Recently purchased a Trek Slash 9.8 xt, really happy with the whole process.
Highly recommend!
Great service and all staff were very helpful. Would definitely recommend Big Bear Bikes.