Customer Testimonials
Polite friendly service from all staff, answered all questions I had about my purchase professionally and honestly
Good detailed printed report as to the condition of the bike, especially chain and sprockets. Kept informed when there was a small problem sourcing one of the components. Easy parking to deliver/collect bikes.
Friendly and knowledgeable sales staff. Lots of bikes to choose from.
Very Helpful and fast friendly service
Bought a Trek mountain bike. Bike is excellent. Sales man, Olly, was spot on. Really helpful, very knowledgeable and set the bike up for me.
Excellent sales team. They know the products well but are not pushy and let you take your time and work within your budget.
Sales man who helped us was very helpful and got my little boy fitted for a cycle helmet.
Wide range of accessories displayed in the showroom and staff on hand to give advice.
Bike service done efficiently and feedback given. 👍
Good advice given and time taken to explain, test ride and to purchase. Staff pleasant and knowledgeable. Good experience.
Oliver was excellent in all aspects of my purchase.
Great, friendly service and very knowlegeable staff. Nicely stocked shop to spend hours of browsing.
Excellent friendly sales service.
Required bike built at short notice enable me to try and buy before I left on holiday.
Great products, great staff and very helpful
Great service from knowledgeable friendly staff
Great products and fantastic Customer Service
Great service and well looked after from ordering my bike to collecting it.
Process was efficient, professional and friendly. Although I don't know much about bikes I was not made to feel like an idiot! Many thanks Big Bear Bikes!
Great service
Helpful staff
Good selection of bikes
Repairs completed quickly
The service isi amazing I the staff Carnot do enough for you , for you 10 out of 10 x x x
The service at big bear is brilliant, I have dealt with Pickering Store for 3 years now and they are always available to advise and help at short notice.
Olly has been excellent from the moment I first walked into the shop
He has kept me informed at all stages until my new bike eventually arrived
I was recommended to go to Big Bear bikes and I shall do the same
Knowledgeable and friendly staff, who genuinely want to help you, the customer.
Best in Yorkshire. Best in Britain.
All staff very attentive polite nothing is too much trouble. Excellent customer service.
Great range of products at fab prices. I made my purchase over the phone due to living some distance away from the store, Mike was great from the moment he took my call to me collecting the bike. He was very knowledgeable, friendly and thorough. Thank you!
Good choice and service.
Excellent customer service from Mike with great advice and support. Bike came ahead of schedule and just in time for Christmas. Bike is absolutely superb - does everything I want and more - my favourite bike now!
Excellent Customer Service from Oliver. Friendly, professional, knowledgeable and very approachable. Large range of products available.
Amazing service from Richard and his team. Whatever you need, Big Bear will sort it.
Amazing service and great priced bikes.
Fantastic showroom and very helpful staff. I will definitely be buying future bikes and supplies from here.
I ordered a bike online and they kept me fully up to date with progress, then collected the bike instore with Ollie.
All the staff are outstanding in their quality of service and always happy to chat and give sound advice great products and whatt I like most your happy to price match which is great and gets me to the shop