Customer Testimonials
Great service as always
Product knowledge is extensive and excellent, whether it be for sales or bike maintenance. Always a nice welcome, we enjoy our visits to Big Bear Bikes.
Staff are amazing, so helpful keep up the good work
I recently had my bike serviced in your workshop. When I had last ridden it, it was quite noisy and it wasn't clear where it was coming from, I'd also not used it for many months and wanted to be sure that it was in a roadworthy condition.
The lads in the workshop couldn't have been more helpful and accommodating, after I had collected it, I went out straight away for a ride, however, it was still noisy and I was disappointed with this. On my return home, I rang the shop and explained this, I took it straight back and waited while it was looked at and checked again. They were so helpful, as the noise turned out to be from a build up of salt on the seat post, which wasn't part of the service.
They cleaned it off and greased it for me, and since then it's been great to get out and it's a pleasure to ride again.
So, please thank them for me.
Oliver was very friendly and helpful
Good range of bikes and other products. Staff attentive and helpful.
Great knowledge and advice
Great selection of bikes and great service.
Friendly and knowledgeable staff, excellent service
Quick response to my request for repair/ replacement to a broken part on my electric assisted bike. It was great that they had the part in stock which meant that I could still take my bike away on holiday. All the staff are always very welcoming and helpful.
Fantastic customer service with very friendly and expertise knowledge, im so so happy with my recent order cant express how happy i am with it, everything i could of ever asked for and built to perfection. I recommend big bear bikes to anyone looking for a bike whether its just starting out or if your already a rider they have the big boy bikes! Thanks again guys! Kind regards, Dan.
Friendly helpful efficient service from buying my bike to having a service.
The knowledge was given by people passionate about the sport.
Friendly and knowledgeable
Great bikes at a price not to be beaten the staff are all very friendly and knowledgeable..nothing for them was too much trouble they were all genuinely enthusiastic all in all a credit to you
Fabulous staff and owner very knowledgeable and helpful couldn’t do enough to help with all my needs.
Olley, mike and mark worked very hard to make sure my new bike was perfect.
I had the bike hand delivered to my door by a big bear staff member and a in-depth handover
Perfect thanks again.
Lovely staff who are all really and nice products
A very friendly and professional service every time.
I like Endura clothing and Trek bikes.
Best bike shop in Yorkshire.
All staff are friendly helpful.and courteous. Quick efficient service.
Loads of choice, great advice with no pressure! What’s not to like?
My experience at Big Bear bikes was absolutely excellent with all staff been extremely helpful and the customer from Oliver especially was absolutely making it a very welcoming experience and if only I had been certain about which bike to choose and would certainly like to choose Big Bear to make a purchase based on my experience
Kind Regards
First name removed
Welcoming, helpful and knowledgeable staff. Brought my bike in for service and an issue with front ring, was called by Harry and given an appraisal of works required on the bike. Furthermore, was told when the bike was going to be ready when handing the bike over and received text and email informing the works were complete and ready for collection, important information when you are planning your next ride!
Excellent professional quality service and first class help in selecting the correct bike for me from there huge range.
Brought our ebikes for a service very friendly staff work carried out within 2 hours excellent service very satisfiedc
Top product combined with top service equals both referrals and repeat customers - I’ll be back !
Quailty service and repair, kept up to date at all times and friendly knowledgeable staff
Friendly And Knowledgeable
A great bike shop with top quality products and awesome staff. It means a lot to be able to make an actual visit to try bikes, rather than simply ordering online.
The staff are all friendly & helpful and always seem to have time to answer questions.
Just a cracking place to buy bikes & bike gear!
Great service and all staff were very helpful. Would definitely recommend Big Bear Bikes.
Reasonable price and always get friendly and good service from Oliver..👍🚵♀️