Customer Testimonials
Good selection of both bikes and equipment. Went twice to select a bike, no pressure to buy and clearly understood it’s a big investment so make sure it’s the right decision.
Really liked their honesty and was the right balance of being left to look but offering expert advice.
Definitely would recommend.
It’s all about the after care service that is provided by the staff along with the varied selection of products available in store. Service second to none always going the extra mile. Thank you.
Always polite
Always go out of your way to help me when I arrive on holiday each year with a bike issue that arrises or to buy a part that I need.
Team always helpful even when you are super busy, which is pretty much every time I come.
Overall a brilliant bike shop
Friendly and professional service.
Fantastic range of products and knowledgeable staff who listen to what you want, rather than pushing you into what they want to sell.
A great shopping experience.
Always helpful and knowledgeable,also peace of mind knowing you have the back up and service from your local bike shop
The service and bikes and parts are fantastic
Always a pleasure when calling in to purchase any cycling equipment staff are very helpful and a great variety of equipment
I think the service at Big bear bikes is great, it makes a difference getting a welcome and having chatty, knowledgeable staff, the shop is also kitted with amazing kit,
Highly recommend it , I travelled 2 hours for their specific ride wrap and they didn’t disappoint.
Great shop, great customer service.
Very helpful and friendly
Fantastic knowledgeable staff who go out of their way to find the right product for your needs.
Time spent to ensure the customer is happy.
Mike was friendly and very informative when I was dealing with him.
Great service, especially from Alistair, to turn round my order so quickly!
Wonderful experience again with this shop. Super friendly, knowledgeable and patient sales person. Bike is out of this world - my daughter is delighted. Just got to keep hubbie away - he is already planning his upgrade!!
I was very impressed with the patience shown from Mike when choosing the right new bike for me right through to ensuring it was the correct fit. Ten out of ten!
Staff , service , and attention to details were first class, would recommend this business to anyone
Really helpful staff, knowledgeable about the bikes. Helped us choose the right bikes for us.
Always great service at Big Bear, all of the staff friendly & helpful. Special mention for Oliver, nothing ever too much trouble and always patient with my questions. The enthusiasm for all things bicycle shines through at this place.
It may be 'cheaper' to buy online but for me it's worth going to Big Bear for the service you get.
Very helpful staff, Mike helped with anything i wanted to ask and let me test ride bikes
before i made my mind up 10/10.
Staff helpful, professional, listen politely and don't talk down to older ladies ( a problem in some bike shops!!) Shop well set out with excellent parking. Thank you!
Communication
Technically competent
Lovely shop
Very knowledgeable team, nothing too much trouble & you don’t feel under any time pressure whilst taking a look around, nor during a buying process.
Ample selection of bikes & availability to test ride them too.
It’s not just about the bikes as they also have a good selection of clothing & accessories.
Awesome service, they managed to get my Trek Rail serviced at short notice while I had a coffee in the town.
Feels like riding a new bike.
Thanks guys
Always have been extremely helpful whenever I have been in shop.
The repairs were done as requested and for a good price. Thanks
Even though the wrong colour bike was ordered and on eluvery the wrong bike was initially delivered big bear bike Staff quickly resolved the issue and we are very happy with the bikes
Great choice and knowledgeable staff
Will definitley be using them again Very helpful about bike insurance
We had a nice experience they where very good with customer service,
It as been very good service so far