Customer Testimonials
Best price and fast delivery. Communication with the BBB sales team on my purchase tracking also easy and quick
Good quality products, knowledgeable friendly patient helpful staff
Great variety of bikes and equipment, and your staff are absolutely fantastic, very helpful not pushy and very knowledgeable, giving great advice for what you need.
Always really friendly and efficient
Quick response to enquiries. Fast delivery.
Mostly that you are a respected UK store.
Everyone was very helpful and friendly in the store regardless of whether treating a biking expert or not!
The bike was ready for me to collect well within the time frame suggested and I am loving riding it.
Thank you so much for all your help and advice.
Rebekah
Always a good range of spares in stock and very friendly staff. First class shop.
Excellent service ,excellent products,Thankyou big bear bikes 👍
Quality and the after care is more important for me.
Wide range if bikes , friendly staff whi rake time with customers.
This is the 2nd bike I've bought from big bear, very professional and friendly staff
Just purchased a Haibike Alltrack 5 mountain e bike from Pickering. I am super pleased with the bike after a 34 mile ride to Rosedale Abbey, I conquered Chimney Bank, then old railway track to Blakey top. Fantastic cruise down road to Hutton Le Hole, back to Pickering. Great day out, super comfy bike, plenty of power and no worries on mileage range (101 miles left on eco +). Oliver sold me the bike and was spot on with sale and hand over. Couldn’t ask for better service 😊 Would definitely come back again and recommend highly.😊
Helpful, friendly, knowledgeable and very good value for money.
Friendly staff who were extremely well informed about the products they are selling.
Work done in a timely way with additional action taken as needed
We are very impressed with your knowledge of ebikes. Staff super friendly and no pressure for us to buy.
Hai bike trekking 3 wow!!!!! Game changer love our bikes !! Thank you Oliver for your personal service. First class and attention to detail ! Nothing was any trouble from ordering and collecting advising us with our accessories too! Great service and a great friendly team
Excellent service and very friendly staff.
It as been very good service so far
Good selection of both bikes and equipment. Went twice to select a bike, no pressure to buy and clearly understood it’s a big investment so make sure it’s the right decision.
Really liked their honesty and was the right balance of being left to look but offering expert advice.
Definitely would recommend.
It’s all about the after care service that is provided by the staff along with the varied selection of products available in store. Service second to none always going the extra mile. Thank you.
Always polite
Always go out of your way to help me when I arrive on holiday each year with a bike issue that arrises or to buy a part that I need.
Team always helpful even when you are super busy, which is pretty much every time I come.
Overall a brilliant bike shop
Friendly and professional service.
Fantastic range of products and knowledgeable staff who listen to what you want, rather than pushing you into what they want to sell.
A great shopping experience.
Always helpful and knowledgeable,also peace of mind knowing you have the back up and service from your local bike shop
The service and bikes and parts are fantastic
Always a pleasure when calling in to purchase any cycling equipment staff are very helpful and a great variety of equipment
I think the service at Big bear bikes is great, it makes a difference getting a welcome and having chatty, knowledgeable staff, the shop is also kitted with amazing kit,
Highly recommend it , I travelled 2 hours for their specific ride wrap and they didn’t disappoint.
Great shop, great customer service.
Great customer service very friendly and helpful staff and products are of the best quality and prepared to high standard!