Customer Testimonials
Great service ...thank you !!!!
This is the fifth bike we have purchased from Big Bear Bikes, as usual excellent service from Mike and the rest of the team, nothing too much trouble, making sure the whole experience from choosing the bike to picking it up was seamless.
If you’re in the market for a new bike I would definitely recommend these guys.
Good quality products. Very friendly and extremely helpful staff.
First class service from start to finish.
Richard was very helpful.
Very helpful, patient and informative sales staff. Excellent+++
Helpful and knowledgeable salesman (Alistair) who was a credit to Big Bear Bikes.
It would have been handy if Trek had a system whereby I could take the bike into a local agent in the South of England for its first service where I live.
Great selection of products and helpful staff. Mark in workshop is amazing and has great knowledge of bikes especially road bikes. Harry is very helpful and credit to big bear.
Staff are friendly and helpful and keep in touch. They show an interest in you and help you to find something to suit you and your style of riding. They help to maintain your bike to get you back out riding as soon as possible. Cannot fault anything!
Solved my problem quickly and efficiently
Thank you Richard for a job well done
Everything!
Your service was exemplary-as good as it gets: welcoming, courteous, and efficient. Your facilities and showroom were also very impressive. It was pleasure dealing with you
Helpful team and knowledgeable
Very helpful, knowledgeable staff who took time to explain the workings of the electric bike - an unknown area to me.
Ebike was ready when promised. Repair has been done to a high standard... no more brake scream!
Awesome
Solved my problem quickly, and at a reasonable price.
Great service, informative and friendly advice always
Excellent shop and service department plus very helpful staff.
Very good and efficient service. The cost of the new brake system for the bike was markedly less than the amount estimated. Staff are always extremely helpful and friendly.
Excellent service, this is the 3rd bike I have bought from here. Very patient on us collecting and good hand over. Definitely buy from here and we live over in Huddersfield so it is not on our doorstep. Thanks to staff at Big Bear Bikes.
Good range of products, knowledgeable staff
The staff are always so friendly and helpful 👍🏻
Good price and helpful staff.
Great service to order and collect new bike
Richard and the service team were brilliant, I set them a task with my old pride and joy road bike but nothing was too much trouble, even my many phone calls requesting updates didn’t break their professionalism, BBB was a pleasure to deal with and I will be using them as my go to cycle store from now on.
On a side note it would be nice if they stocked more then just TREK / Bontrager but I understand they operate similar to a Giant or Specialized Concept store, that said they stock a great range of clothing and accessories too.
Great products and excellent helpful service from the team, specifically Rich and Oliver.
Superb service. Always very helpful. They definitely go the extra mile to help customers.
Helpful adviser, sold us what we needed not what he thought we needed, bike is everything I’d hoped it would be, would recommend to others and would come back again.
Great deal on ladies endura shorts, very comfy. Speedy service so all good, thanks
Very nice personal service with home delivery - still worked out the cheapest place to buy my Trek Checkpoint even with delivery factored in. Nice people to deal with.