Customer Testimonials
Fantastic knowledgeable staff who go out of their way to find the right product for your needs.
Time spent to ensure the customer is happy.
Mike was friendly and very informative when I was dealing with him.
Great service, especially from Alistair, to turn round my order so quickly!
Wonderful experience again with this shop. Super friendly, knowledgeable and patient sales person. Bike is out of this world - my daughter is delighted. Just got to keep hubbie away - he is already planning his upgrade!!
I was very impressed with the patience shown from Mike when choosing the right new bike for me right through to ensuring it was the correct fit. Ten out of ten!
Staff , service , and attention to details were first class, would recommend this business to anyone
Really helpful staff, knowledgeable about the bikes. Helped us choose the right bikes for us.
Always great service at Big Bear, all of the staff friendly & helpful. Special mention for Oliver, nothing ever too much trouble and always patient with my questions. The enthusiasm for all things bicycle shines through at this place.
It may be 'cheaper' to buy online but for me it's worth going to Big Bear for the service you get.
Very helpful staff, Mike helped with anything i wanted to ask and let me test ride bikes
before i made my mind up 10/10.
Staff helpful, professional, listen politely and don't talk down to older ladies ( a problem in some bike shops!!) Shop well set out with excellent parking. Thank you!
Communication
Technically competent
Lovely shop
Very knowledgeable team, nothing too much trouble & you don’t feel under any time pressure whilst taking a look around, nor during a buying process.
Ample selection of bikes & availability to test ride them too.
It’s not just about the bikes as they also have a good selection of clothing & accessories.
Awesome service, they managed to get my Trek Rail serviced at short notice while I had a coffee in the town.
Feels like riding a new bike.
Thanks guys
Always have been extremely helpful whenever I have been in shop.
The repairs were done as requested and for a good price. Thanks
Even though the wrong colour bike was ordered and on eluvery the wrong bike was initially delivered big bear bike Staff quickly resolved the issue and we are very happy with the bikes
Great choice and knowledgeable staff
Will definitley be using them again Very helpful about bike insurance
We had a nice experience they where very good with customer service,
I had Alistair as my sales assistant. He was professional and polite. He was able to answer any questions or queries I had about the bikes I was looking at. Within an hour I found a bike a liked with his assistance and had it in order. I went to collect the bike a couple of weeks later, and Alistair again, was very helpful. He set the bike up to match my height and weight and gave me advice on how to care for the bike going forward. Will definitely use this store again in the future.
Great friendly service as always great shop nearly always has everything in I need highly recommend this shop
Good quality products coupled with professional, yet friendly service.
Friendly service, not pushy
You have a large range of products, and good services.
The very friendly expert advice you get is second to none.
Buy my Trek bikes and have them serviced at Big Bear Bikes.
Been really well looked after for a number of years now.
Always a pleasure to visit the shop.
We have to say a HUGE THANKS to Rich for his amazing knowledge,patience giving us lots of time allowing us to ask so many questions he has been Brilliant. He has a Great sense of humour it’s lovely to met a great lad.
The team went overboard with the changes we made right at the last minute and did a great job.
“Genevieve” is going well and I’m looking forward to lots of adventures.
Thank you to all at Big Bear Bikes.
Good quality products and service excellent
Quick efficient service
Good service. Friendly staff.
Very helpful and friendly