Customer Testimonials
Lovely staff helpful and friendly. Lovely bike trek by Rally.
Great bike shop ! All very nice people very knowledgeable and friendly. Will recommend the shop to my friends and family.
Hi
I recently bought a new Trek Rail 9 from Big Bear
Excellent service from Richard. Who explained all I needed to know about the bike. Thanks to to build guys who turned it around in quick time
All in all fantastic service
And a great price 😁
Consistantly good. Friendly, polite service from all staff.
Great service to complement an excellent range of products.
Loads of models to choose from friendly and helpful service very pleased with my bike
Great selection of kit at reasonable prices.
Staff knowledgeable and polite.
Shop at Pickering well set out with some great deals available.
Lots of experience and expertise, looked after very well and made to feel welcome and valued. Very happy with the choices and options we purchased. Always felt the whole experience was led by our needs rather than sales. Never promised anything that could not be delivered and communication was excellent. Insightful service, right down to tips and tricks on keeping our new ebikes upright and safe in the back of our van. Very highly recommend. Thanks to the whole team and Alistair in particular who handled our purchases.
Good products friendly helpful informative staff
Great customer service very friendly and helpful staff and products are of the best quality and prepared to high standard!
Best price and fast delivery. Communication with the BBB sales team on my purchase tracking also easy and quick
Good quality products, knowledgeable friendly patient helpful staff
Great variety of bikes and equipment, and your staff are absolutely fantastic, very helpful not pushy and very knowledgeable, giving great advice for what you need.
Always really friendly and efficient
Quick response to enquiries. Fast delivery.
Mostly that you are a respected UK store.
Everyone was very helpful and friendly in the store regardless of whether treating a biking expert or not!
The bike was ready for me to collect well within the time frame suggested and I am loving riding it.
Thank you so much for all your help and advice.
Rebekah
Always a good range of spares in stock and very friendly staff. First class shop.
Excellent service ,excellent products,Thankyou big bear bikes 👍
Quality and the after care is more important for me.
Wide range if bikes , friendly staff whi rake time with customers.
This is the 2nd bike I've bought from big bear, very professional and friendly staff
Just purchased a Haibike Alltrack 5 mountain e bike from Pickering. I am super pleased with the bike after a 34 mile ride to Rosedale Abbey, I conquered Chimney Bank, then old railway track to Blakey top. Fantastic cruise down road to Hutton Le Hole, back to Pickering. Great day out, super comfy bike, plenty of power and no worries on mileage range (101 miles left on eco +). Oliver sold me the bike and was spot on with sale and hand over. Couldn’t ask for better service 😊 Would definitely come back again and recommend highly.😊
Helpful, friendly, knowledgeable and very good value for money.
Friendly staff who were extremely well informed about the products they are selling.
Work done in a timely way with additional action taken as needed
We are very impressed with your knowledge of ebikes. Staff super friendly and no pressure for us to buy.
Hai bike trekking 3 wow!!!!! Game changer love our bikes !! Thank you Oliver for your personal service. First class and attention to detail ! Nothing was any trouble from ordering and collecting advising us with our accessories too! Great service and a great friendly team
Excellent service and very friendly staff.
Staff are both knowledgeable and friendly.