Customer Testimonials
Friendly and helpful service.
We went to the demo day at Dalby Forrest. All the staff from BIG BEAR bikes were really helpful and informative.
We purchased two electric mountain bikes and recently collected them from the shop.
Again we received great service and advice.
Very helpful staff. Bright and well stocked store.
Friendly, happy to help and good range of bikes, which I could test ride before buying. Coffee was nice too.
Superb customer service.Top quality bike range.
Very friendly and helpful staff and a good range of quality bikes and accessories to choose from
I would like to thank all at big bear bikes especially Richard for sorting everything thing out for me ,and a thanks to Oliver for spending time with me looking at bikes and giving me advice on which one to choose. This is the second bike I have purchased from big bear and would not hesitate recommend them .
Very good on all 👍
Great service, quick to offer alternatives and very helpful, offer to build other bikes and a bike check before leaving made it a great service
Efficient and friendly
Personal touch and advice with good payment options
Very well looked after very knowledgeable on all bikes just a fab shop
I was only wanting new and better lights for my road bike, and the guy serving us spent quite some time making sure I got what was right for my bike. If he thought i was a bit awkward, or my bike set up was a bit awkward, he didn't say so, and persevered until good fitting and performance products were found. Thankyou
excellent advice and service
First impressions of the store is a great selection and amount of bikes to look at and try. Secondly a friendly no pressure approach from the staff to help. I tried two bikes and was helped by a very knowledgeable salesman called Mike who answered all of my technical and daft questions. Also picking my bike up was done with a great handover and idiots guide to charging my new ebike. Highly recommended!
Very knowledgeable staff.
Decent brands lots of products for all levels of cycling.
Staff are fantastic. Very friendly helpful and knowledgable.
Very friendly and helpful and were happy to show me how to use the key.
Excellent service nothing too much trouble saved the bike I bought for a good few months with no charge till I was ready to take it away . I would highly recommend big bear bikes to all my friends and family.
Very nice personal service with home delivery - still worked out the cheapest place to buy my Trek Checkpoint even with delivery factored in. Nice people to deal with.
Great service ...thank you !!!!
This is the fifth bike we have purchased from Big Bear Bikes, as usual excellent service from Mike and the rest of the team, nothing too much trouble, making sure the whole experience from choosing the bike to picking it up was seamless.
If you’re in the market for a new bike I would definitely recommend these guys.
Good quality products. Very friendly and extremely helpful staff.
First class service from start to finish.
Richard was very helpful.
Very helpful, patient and informative sales staff. Excellent+++
Helpful and knowledgeable salesman (Alistair) who was a credit to Big Bear Bikes.
It would have been handy if Trek had a system whereby I could take the bike into a local agent in the South of England for its first service where I live.
Great selection of products and helpful staff. Mark in workshop is amazing and has great knowledge of bikes especially road bikes. Harry is very helpful and credit to big bear.
Staff are friendly and helpful and keep in touch. They show an interest in you and help you to find something to suit you and your style of riding. They help to maintain your bike to get you back out riding as soon as possible. Cannot fault anything!
Solved my problem quickly and efficiently
Thank you Richard for a job well done
Local firm ,with friendly staff,with a lot of knowledge