based on 4611 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Efficient, knowledgeable service. Very helpful and polite.
Fast store pickup and great customer service
We were shown a variety of options. Our bike was assembled and ready as promised with a smile.
Courteous and professional service. Fast turn around for maintenance on my bike. I have always had a great experience at Bicycle Habitat-Chelsea.
All the people I have interacted with there are helpful and polite. Work is always done quickly and no one ever tries to sell me something I don't want.
Brought bike in with a somewhat complicated issue. Bike mechanic was able to diagnose it quickly and fix the problem later that day for a good price.
Communication with the shop was great. Work was done
Product I needed (Camois Butter) was available. And Taylor always provides friendly, professional and knowledgeable service.
Quick service and competent mechanics who walk me through what they did!
Stopped in after work and got everything I needed from your Thursday afternoon staff. They were super helpful, honest, and knowledgeable about what I needed and they were also super transparent about differences in products, price, and quality.
I will definitely being returning again when I need anything bike related!
Fast and friendly!
Everyone at the shop is awesome and very helpful, I like how they explain things about bikes and answer my questions since I am still new to everything. I've learned a good bit from everyone and I am really glad to have come here to get my bikes and stuff for it. I'll also continue to come here 😁 much love to all of you!
Very quick work for a problem I could t fix on my own. All at a good price.
Staff was great! Libby and LE were super helpful!
Great staff.
I feel like the price for services is always reasonable and the work is always top notch! I also appreciate the mechanics walking me through their recommendations and relative pricing for what they feel will get/keep my bike in the best shape possible.
Expert, friendly service.
The person at the shop had an attitude and was not very welcoming, horrible customer experience. For sure last time you see me purchasing a bike from you and will discourage everyone on doing so. Plenty of other places in the area or online thankfully.
The service and communication were excellent, and the price offered good value. I took my old bike in for a tune-up, and not only do I feel confident about the upcoming biking season safety-wise, but they also assisted me in securely installing a second mirror on the bike, which had been prone to falling off before.
Great service from John to get my kids fitted with new bikes!
The workers were very helpful and made my visit quick.
Matt is super friendly, knowledgeable, and patient with all my questions.
I had a great experience buying my first bike at Bicycle Habitat. The staff were friendly, knowledgeable, and welcoming, which meant a lot to me as a newcomer to the bike scene. This will be my go-to shop for any repairs.
always friendly service - appreciate the honest assessment of my bike's current condition and not upselling me on things I don't need. I do, however, wish there were some sort of basic (even $5!) discount for being someone that actually bought my bike from Bike Habitat... it would discourage me from considering other stores for service going forward.
Matt was exceptional. So helpful in all aspects as I am a first time purchaser of a bike. He walked me through all adjustments, maintenance, etc. His approach was everything I could have asked for!
Claire was also very helpful in getting me the right gear to prepare for my first rides
Overall I highly recommend Bicycle Habitat
I like bikes
Plenty of personal help, from the second I rolled up to the door and someone opened it and helped me get our huge bike inside (a Yuba Kombi with my kiddo still on the back). Thorough care, including not charging me for a first check up that’s an implied part of the package of buying this bike from you. Y’all are just great.
Chill, friendly staff, and my bike came back in flames!
Excellent customer service!
kind staff!