based on 2956 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Josh was very helpful!
Great service, very nice sales team
Quick service for simple things.
Great service, staff was attentive & helpful.
i like the perks of lifetime brake and gear adjustments & the 10% off of accessories for the first month a lot. what i like even more are the folks that work there - super knowledgeable and friendly/easy to chat with.
Everyone at the shop was really cool and easy to work with. I ordered the wrong thing and found the staff to be very helpful!
Great staff. Very friendly and helpful. I was going to get a gravel bike, but they suggested i try a road bike, based on my needs. and they couldnt have been more right :)
Very friendly staff and wide range of stock online, easy to navigate site.
Attentive, knowledgeable, and responsive service.
Good service and responsive
Top notch technicians in a nice laid back atmosphere. I feel like a valued customer with even the smallest of needs or repair services. I’ve also purchased bikes (3!) and they’ve all been solid. I’m really happy they opened up this shop near me.
Great communication, knowledgeable staff, good selection of products maintenance is prompt and well done.
have better pricing (some items are more than retail) and more sales / discounts
Staff is really helpful and knowledgeable
Adam was excellent and really helpful with taking through his diagnostics. Really appreciated working with him!
Although the employee did get me the bike kickstand that I needed. they overcharged me for the product. They charged me $25 Bontrager kickstand which should have been $12.99 on Bontrager's website. Instead, they rung me up for a sunlite kickstand, which was not the correct product. Very dishonest sales.
We got great advice re my son's bicycle at Bicycle Habitat. Thanks, Michael!
People were very friendly, explained my options to me, helped put the new lock on my bike, and were generous with their time and advice. Appreciate it!
First name removed
Eduardo was great, he gave me the best suggestions and was very friendly throughout.
Helpful staff.
Average service. Very expensive. Nothing bad about my experience but I don’t feel enthusiastic about recommending a friend that this is their best option…
I am a customer of Bicycle Habit for three years now and counting. Bicycle Habit is a family business that totes family-oriented customer service. It cares about customers beyond a like for bikes. Among providing up-to-date products, Bicycle Habit teaches customers about the science of biking. From fitting a newly purchased bike to offering a wide variety of accessories, including bike shoes, Bicycle Habit tailors its products to customers' comfort and taste. I shall go nowhere else.
as expected, everything went well
My bike fitting 4 years ago was... transformational. Made such a difference in my riding enjoyment and comfort. I came back for a check in and tune up and Matt made minor tweaks for major impact. And identified some simple component changes to again, provide huge improvements. Matt and the whole BH staff are outstanding and knowledgeable professionals. Thank you again.
online buying experience was good. Pick-up of my son's bike was great, the women at the front counter was super helpful and made sure to adjust the bike so it was fit to my son. Great expereince!
I assume you have as a complete line of products for my bikes as anywhere.
I also assume that if I bring in my bike for a repair, you will be able to turn it around within about an hour.
In my experience, these assumptions have proven correct.
In addition, I find your staff to be knowledgeable, nice, and fun to talk with.
My way of getting around New York City is my bike. I need a bike shop that can give me expert service in a reasonable period of time. One such facility is Bicycle Habitat.
I don’t know the mechanics name, but he was very knowledgeable and helpful with my derailer adjustment. The woman that helped me with my fenders and racks was also incredibly helpful and well informed. I often have a really positive experience at this store
I trust them to keep my bike in shape and not rip me off.
Not have people waiting outside
knowledgeable, efficient, transparent and direct communication