based on 2886 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Amazing service! Thank you!!!!
Repair staff explain what needs to be done ahead of time
Excellent knowledgeable mechanics
Matt is the best!!! He is so patient and thorough.
An excellent service. Thank you Matt and the team.
As a Novice rider they were extremely patient and offered a tremendous amount of time and information. I will definitely be back as I progress.
Great selection of products, including excellent tool and service parts as well as clothing choices. Bicycle Habitat's mechanics are top-notch, they do terrific work and go the extra mile to make sure your bike is at its best!
Workers helped me to find what I wanted and ordered it for me. When the wrong size arrived, they quickly put in a new order. My interactions with the people at Bicycle Habitat Chelsea were pleasant and productive.
Great service, friendly people, real cyclists
Thank you!
I rolled in with a flat, and your technician dropped everything and helped me. I was got a tune up as well. Back out within an hour. Great service!
Had a problem with my gears/derailleur; was helped immediately. Friendly, competent and efficient.
Staff spent a lot of time with me doing fittings and testing options
Friendly, knowledgeable and prompt. Very satisfied.
Great service. Very knowledgeable
The staff is awesome and super helpful!
super friendly and approachable for beginners!
Service is great. Parts are on the expensive side.
Very professional and great quality
$47 to plug a tire? This kind of experience results in customers not returning to your shop.
Adam took the time to look at my bike. Most bike shop mechanics and sales people nowadays seem to hate their jobs but not BH!
Good selection and customer service
Quick walk-in service.
Comfy place to hang while waiting.
Very resourceful mechanic .
Everything. Thanks for your help!
Good staff and decent prices considering the rent you have to pay
They are very honest about what I do or do not need to spend money on. After many years of them letting me know that I didn’t need to spend money on services or products I was considering, when I went in another time and they insisted I did need to spend a lot of money on a repair, I totally 100% trusted them because of their past honesty. And that trust brings me back to them rather than any other bike shop.
Nice people
Fast service and order came in 2 days
Fast and good service.
Great people, always helpful and generous with their time !
You know exactly what the issue is every time and fix it very quickly.
They fit me in when I was in desperate need of a bottom bracket replacement while on vacation in NYC.