based on 2810 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I fully expected to go in and have to leave my bike in service for pickup later in the week. Instead, the amazing technician (so sorry I didn't catch his name, blond guy with a bit of a moustache) fixed my snapped gear cable on the spot so I was able to ride it out of the store.
I had two bikes I needed to get some work done on. My usual shop was booked up for weeks, so I dropped by BH, and a friendly and capable mechanic there fixed both bikes in short order. I very much appreciate it.
He was very knowledgeable and tweaked my bike without pushing anything unnecessary onto me. Great experience!
Great customer service and very informative
The staff are exceptional and extremely knowledgeable about products.
Very helpful team!
Came in for one broken bike spoke and left with two more broken and tire taken apart. A refund of the service fee would be appreciated.
The products are great but what sets Bicycle Habitat Park Slope apart from other bike stores is the customer service.
The staff were friendly and very accommodating. Great place to buy a bike. Definitely recommend going to this bike shop for all your bike needs.
Helpful, friendly, efficient
Well stocked with top end products. Placed an order for me to get sale price. Great shop.
Simplicity and willingness to satisfy customer special needs.
Everyone I interacted with was friendly, welcoming, and very well informed. My questions were answered and the work I needed was explained perfectly. My experience could not have been better!
Great customer service, knowledgeable and loved that the bike was assembled on pick up. I would never bike a bike from any other shop.
They did everything as promised ..great work
Fast service, kind staff, fair prices. My favorite bike shop!
Always a wonderful experience. Knowledgeable and friendly.
Prompt, capable and friendly service.
Great friendly and fast service. Very competent team.
Great friendly service with good recommendations. Pancho was patient, did not have any of the snobbishness that one can sometimes experience in bike shops. Felt like my bike was in expert hands.
Same day turn around for a replacement tubeless tire with sealant! What else could you ask for?
I appreciated the timely repair. I can't comment yet on the product, want to test the product longevity.
Good people, good salespersonship. Local shop about its business that is not exclusive or pretentious. Legitimately enjoyable experience!
Matt is a magician. He repositioned my seat, changed my handlebars, and made multiple other tweaks to improve my comfort and power when riding my bike. All the staff are wonderful, knowledgeable and helpful.
The staff is professional and friendly. I recently had a bike customer tune up done. I asked them for advice on how to take my wheel off. They provided me with instructions and furthermore, a plastic bracket to prevent the brakes from locking, (free-of-charge). I always go there for my bike needs. I'm glad I bought my bike from them.
Super straightforward and easy to communicate with them. Great work order/tracking system.
Ellie helped find a helmet that fit my 3 year old son (I previously bought one online that didn't fit). We visited on a busy Saturday but she was incredibly pleasant, patient, and not pushy at all - ideal customer service. I'm grateful for Bicycle Habitat!
Personal, friendly, knowledgeable service.
The service I experienced was excellent. I bought new accessories for my bike and was happy with the amount of knowledge the service technician and the sales team had regarding products and upgrades to my bike. I also appreciated their friendliness when talking about the various products and enjoy coming back to the shop.
In the past few weeks that I have been bike shopping, I have been to each location, Park Slope, Chelsea. Nearly everyone was super helpful and patient. 2 ppl in Park Slope were helpful in some solutions for a kids bike I just got used. Chad at the Prospect Heights location help me narrow down what I wanted and that led me to Chelsea. Matt was extremely knowledgeable and helped me find the bike that I really needed and wanted with my body and size in mind. My only issue is that it should be very clear on the Specialized site and in store that you cannot price-match every bike. The cost difference between the bike I got online and the price in store was $200+. I was shocked and disappointed that this price could not be matched. Elvis was extremely helpful in navigating this and we worked it out. I confirmed my order by phone and committed to coming back to pay for the bike in the evening. When I returned to pay for the bike and ask a few more questions about what I needed, Elvis and Matt were busy. The man who ended up helping me got the job done but when I asked additional questions about an adaptor I needed, he was short with me and had no patience for that. It was a bummer because I had a few more questions realted to securing the new bike, but could see he had no time for me. It was the most expensive thing I've purchased in a long time. In any case, I left the store with my new bike and will go back when Elvis and Matt are available with questions