based on 3216 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you to Chad for his help!!
Very personable members of staff who helped me pick gifts out.
The sales associates were not very friendly in the store section. But the mechanics are THE BEST! So helpful and take the time to explain the issues.
It would be great if there were a few brands of kids bikes to choose from
Loved having a woman help me find the bike I needed
good service and they know how to do their job best
Both the service and the products are excellent!
I brought my bike in for a flat fix. Given I have gator skins and which are puncture resistant, I suggested the cause was probably big and ask that the mechanic try to find the cause so I don’t get more flats. I wasn’t crazy about paying almost $30 for a flat fix (everywhere else they’re $20) but what can you do.
When I picked up my bike, I asked if they found the cause. They said they didn’t think the mechanic looked. -_-
C’mon guys!! Do me a service and try to figure out why my puncture proof tires got a flat!! CARE about your customers!
Lo and behold the next day I got another flat. I took it to another bike shop and they found I had a faulty tire. the wire bead in my tire had snapped and was puncturing my tube.
Why recommend Bicycle Habitat? I ended up paying more for less.
Friendly staff and always willing to help 🤘🏼
Timeliness and quality of service.
I felt that the sales associate was quite rude. It was really a terrible experience. I wanted to buy a bike, and the person who helped me was a young guy who was incredibly unfriendly. So I never went back to the store (in Chelsea) , and I never bought the bike.
Pros
Staff is very friendly, knowledgeable and helpful.
Always on the money and keeping me wheels down…
$13 for a tube is outrageously too expensive.
X2 was a gut punch. Sorry. Everything else was fine.
Folks who know the things, fix the things, and can sell you all the things you need? what's not to love?
My fav lbs in Manhattan. Friendly and quick service!
Everything was quick, solid, no hidden costs, and local!
10/10 nice cozy and warm bike. Always ready to help
Prompt
Personable sales staff; great foto of Hal and the owner above the cash register. Miss Hal!!
Appreciate the expertise and history
these guys are great.
The staff was very professional
Outstanding Team!
Great knowledge of the Bicycles!
A lot of patience!
Strongly recommend :)
I have gone to B.H. for over a decade and trust everyone there. I bought my Specialized maybe 12 years ago and have had every tune up there since. I live upstate now but come into the city periodically. I was just in Brooklyn this past Sunday and had my first every and very harrowing bike accident. I am luckily unscathed but my poor bike's front wheel got bludgeoned as well as some chain damage etc. I only had a few hours to potentially get it fixed while in town and Adam at BH on Vanderbilt fixed it with so much generosity and expertise. It was close to 5pm and he didn't have to take it on. I so appreciated everything about my experience and once again, BH maintains heroic status. Thank you!
Great people. Good follow up and open about work and price.
Everyone was a delight to deal with. Super knowledgeable and friendly.
Matt and the rest of the team, are the best!
Very knowledgeable, patient and accommodating.
They answered and explained every question I had.
I’ve been to many stores in NYC, Brooklyn and Westchester……maybe some look nicer….BUT I got treated the best at Bicycle Habitat!
And a big advantage is that they carry two of the biggest brands of bikes Trek and Specialized.
Give them a try, to buy a new bike, accessories or getting yours repaired and tuned, and see what good service is all about!
Very helpful. Justine helped us this time. Matt helped us last year. Both felt very honest and straightforward. I feel like I got a good deal, and the support I needed to make a decision on a big purchase.
Knowledgeable staff, great service!