based on 3216 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very attentive staff, friendly and unpretentious (uncommon in the world of bike shops, alas). And knowledgeable and skilled, of course.
Prompt work on services! And good selection of gear
High quality brands at fair prices
Great quick service- I came in with some maintenance and they repaired it right away. I really appreciate the communication about my issue as well. Excellent.
They know everything about bikes and are easy to talk to.
Great staff. Very helpful, friendly and knowledgeable. Excellent selection of products. Store hours are convenient.
This is a great bike store. No hard sell or talking down to you; just a good selection of products and advice from people who know and ride bikes themselves.
Justine, especially, was knowledgeable, super helpful and patient as I searched for a new, better bike.
I settled on a Trek FX3, which has a carbon fork and aluminum frame; so it's relatively light, yet smooth.
For my accessories, Justine also suggested quality products based on her expertise, like the Kryptonite New York Lock for a secure lock.
I am very happy with the bike I picked up and rode home today. And thankful for Bicycle Habitat providing a quality, fair-priced buying experience. Thank you!
great customer service! appreciate that brakes/chain repair are free when you buy the bike at the store!
Staff is friendly and helpful, but you don't often have what I'm looking for in stock. The other day when I went there was only one tire in the style I needed in the entire shop. You'd think they'd be stocked in pairs, given bicycles have two wheels ..?
In addition the payment system was down...luckily I had cash.
Reliable, fast, and reasonably priced service for all of my bikes. I'm always given multiple options for how to fix an issue when available, and the more expensive option is never pushed but always comes with a great explanation of potential benefits.
Efficient and friendly repair service.
Didn’t fix my bike’s issue and didn’t know what they were doing
Best place for bike repair
The mechanic's and sales people were very kind and helpful
Great job as always!
Staff very friendly & more importantly helpful…pleasure to walk in and not feel rushed..very professional
Very customer friendly tk my 16 year old daughter
Great service. All the employees are friendly and helpful.
You had what I needed. Your service was quite good. Your mechanic knocked the job out quickly and efficiently. And your communication was excellent. Cheers, guys! I'll be back.
Great service
Working with Matt has been the best LBS experience I have had - period! thanks for the help and wonderful guidance!
Everyone is friendly, and service is quick. I realize this was a holiday season, and I anticipated turnaround time would be slow. However the bike was done in less than a week, and service as usual was great
Matt B is exceptionally knowledgable and spent a LOT of time with me to select and fit my bike (Giant Defy Advanced 1M). Overall staff is very friendky, knlwedgeable and store has a good vibe. Also very good advice on accessories.
We love Bicycle Habitat. My parents, who live in NC, have purchased bikes from them as well!
I met Matt and his services and information was outstanding!
Best bike store in NYC!!!
Honestly, prices are the only thing that keep me away. Staff is fantastic, friendly and knowledgeable.
Helpful staff with deep knowledge of products on the market
Very professional and customer service oriented
Mike was extremely knowledgeable and also easy to talk to, and. I felt put at ease and comfortable making a decision about buying a bike thanks to the time and effort he made. He also helped my boyfriend test a bike and remembered that detail later when I went to pick it up, which he definitely didn’t have to do since my boyfriend wasn’t looking to buy.