based on 2810 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like how respectfully you treat your clients. I also am impressed by how well you took care of my bike the other day.
I interacted with Chad, Tim, and Elvis on a tune up and wheel install, and all were great. Very friendly and knew their stuff. Bike came out looking great.
I got a great deal and service was very friendly.
Great, thoughtful helpful service :)
Every part either in stock or easily ordered. The mechanics are all top notch.
Service is wonderful and attentive, the trade in program is great, and they’ve always had a wide array of kids options in stock.
I had a flat and needed my bike checked over before heading out on a trip. Every staff member I came in contact with was super friendly and knowledgeable. They wasted no time in taking a look at my bike and I was all set to leave in about 20 minutes. Amazing!
There was a problem with a part that was swapped out as part of tune up. This was fixed quickly and it was not a big issue, but the part could and should have been tested prior to handing the bike over. Otherwise the whole process was smooth
I recently purchased bike pedals from your shop, and while I appreciate the offer to install both the pedals and included cleats, I was caught off guard by a $15 charge for cleat installation at checkout. This charge wasn't mentioned when the service was offered, which was disappointing and left me feeling uncomfortable about the interaction.
Overall, the service was good, but this lack of price transparency really impacted my experience. My suggestion would be to clearly communicate all service charges to customers upfront, before performing the work. Being more transparent about costs would create a much better experience for your customers.
Promptly and courteously addressed our needs and always had a solution for everything we needed!
Very knowledgeable sales team.
Extremely knowledgeable about Brompton. Suggested inexpensive fixes that I wasn’t aware of.
very helpful staff
Absolutely on point with all.
And kind, very kind.
quality and very helpful sales folks always
Matt was very helpful, informative, and patient in addressing my (many) questions. Appreciated his time and focus
Friendly staff. Very helpful.
Helpful, nice and cool! Best tire tube replacement I’ve gotten in a while.
Friendly staff and good products !
Responsive, friendly, and reasonably priced service!
Fantastic experience! Super professional and awesome with kids. We worked with John and Edison built our kid’s first bike. There is a reason five people recommended this store to us.
The people! Always very pleasant, helpful, professional and do a great job with my bike.
I appreciate the attentiveness of the staff at my local Bicycle Habitat location. It doesn't ever take long after stepping in the store for a staff member to check in with me.
Although I had to cancel my order after the fact, Justine was awesome to deal with. She helped me with all my questions and also recommended additional items that I would and did need for the new bike. She was very professional and personable. Thank you!!
Friendly
It was fine -- tho a surcharge for an e-bike flat tire felt a bit excessive.
Friendly, helpful, professional, willing to address and solve your issues.
They were really supportive with a request for servicing my electric Brompton the day of! I appreciate their flexibility and quick turnaround. Everyone was accommodating and very knowledgeable. Would highly recommend!
It is more of a general observation on the cleanliness and organization of the stores. Open food on the counters. Tools lying around unorganized. When I asked for a receipt, the printed receipt was covered in red marks indicating the paper roll is almost empty, when asking to get a clean receipt (the roll paper had to be replaced anyone) I got an attitude for creating an inconvenience despite the fact being a paying customer. It was later in the day and energy was maybe running low on the service person, but I was rather treaded like a burden instead of a valued customer.
Lastly, I asked for description what tasks and repairs where executed as part of the warranty, it was promised to be emailed. That email hasn’t arrived yet. Here my email Email address removed
fast and friendly! thank you!!