based on 4611 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very considerate, knowledgeable and personal service with fair pricing-tough to beat.
Always great service.
Elvis was great - he went above and beyond. Will be back!
Super helpful guidance from several mechanics who helped me and provided a clear plan for needed repairs, swift service, and a beautiful outcome of a new chain guard and grips. Thank you!
Convenient, friendly, fast.
Quick, communicative, easy
My daughter loves your bicycle tune up services. I got her a gift certificate to your store for this purpose. Gift card was a little confusing. I received the confirmation and was provided a link to put the certificate in my daughter's name at your store. The link did not work. My daughter will use my confirmation, hope it works.
The team was friendly and helpful and I was able to try multiple bikes and find the one I liked the best. Each brand had slight variations and fit, so it was so nice to take them for a ride. I've already put almost 100 miles on my bike that I bought three days ago!! I'm loving it!
The store is well equipped and conveniently located. I like the professionalism of the staff. I like the policy that allows bikes to be traded in for a decent discount.
Dislikes: during very busy times, it can seem short staffed.
The bike is great and we really appreciate the delivery service - thank you!
Mike, one of your mechanics, is great.
The employees at Bike Habitat were professional and pleasant to interact with. I was also impressed by how quickly they work.
Repairs have always been done quickly and professionally. I never feel like I'm being upsold on things I don't need. They are kind about my "vintage" (and uncool) bicycles.
Service service service. These guys really care and they’ve got the chops to support it. Trust them to the moon and back.
Quick service, great location with easy access to with a broken bike (bus/subway stops available nearby) and good opening hours.
Fast, courteous, and professional. Thanks for getting my ride spruced up in a jiffy!!
The Staff is really friendly and helpful! Even on a busy day, they were able to help me and were very kind.
Great service!
I've been a customer for years.
I'm always treated well - and I trust the people who work there.
Extraordinarily helpful and friendly staff
Charlie was lovely and gave me a discount as were partnering together for the century and I appreciated that a lot!
Tim is awesome. Great service
fast service and honest. Also friendly.
Really appreciate the excellent service and great price and advice from Mike
Amazingly friendly and knowledgable staff, trustworthy bike repair service, and a well-curated selection of bikes and gear.
The sales person was very helpful and knowledgeable.
I purchased an online gift card on 4/4 which I didn't receive right away, and I've reached out to inquire about our gift card and still have not heard back! Please reach out to me at Phone number removed or Email address removed - thanks!
Eric is an excellent mechanic and his attention to detail is impressive. After my bike was blown off the ferry hook and dragged along the deck I was terrified it would be a mess but he identified the problems quickly and gave the bike a complete checkup and tune up. And when he realized I'd ordered the wrong part based on his information he quickly deducted the price from the cost and re-ordered the correct one. He's a gem. I trust all my bikes to him.
Very friendly and helpful people!
Eduardo provided exceptional service. He went above and beyond helping both me and my son get new bicycles. Highly recommend.