based on 2885 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Libby was super helpful when I needed new biking shoes. She ordered several different styles for me to try and then did a very careful job fitting the cleats on my new shoes. Thank Libby!
Tim and Eric do a bang up job in repairs at the Vanderbilt store. They keep me on the road.
Knowledgeable and expert mechanic who was also considerate and sympathetic. Thank you.
Grea professional service
Staff is great
Always helpful and friendly folks in that shop--and they ALWAYS have what you may need.
THANKS MUCH.
Tim Lee is a great tech. I have used his services for about 5 years and he has been consistently great.
Very knowledgeable about bikes and accessories.
Great service, fast, honest, repaired my flat tire very quickly, nice people.
Friendly, highly knowledgeable staff, lots of bikes and equipment in stock. "Habo" has been a New York institution for a generation and continues to serve the community for all of our bike needs.
Always super friendly and helpful, love how they make their returning customers feel like royalty
no one actually pay attention
Very helpful staff.
Had replacement tire in stock and repair took 10 minutes.
Great staff. Good products.
Friendly and thorough service. Tune-up work was done promptly. Received good advice for replacing tires.
Best service! Thanks Mike and all stuff member
First and foremost, the staff is great, kept me informed as my bike was assembled and got it fit correctly and I was on my way in minutes. The there's the bike, a Wythe single speed, which makes me feel like a kid again. I had forgotten how much pleasure it is to ride. Thanks!
Great products, and service team had me in and out
excellent customer service from start to finish! new pedals look great on my bike. Ask for Cinco, he's the man!
Bicycle Habitat is always helpful and super friendly. It’s the best bike shop in NYC!
Friendly, welcoming, polite, efficient. Biggest points for friendly.
Knowledgeable and friendly
I just felt that it was too expensive and I should’ve gone to a place that was more affordable.
You got what I need
Bike was solid. Lack of care seemingly. Would have liked to have had some friendly, more excited workers selling me a $2k bike. Now already having to spend more money to adjust a stem because sizing was not done properly. Please contact me at Email address removed and Phone number removed to remedy if possible.
Good service from the staff.
Chico and the staff were great! Helped me upgrade my tires on my single-speed to something more cushy with quality. Walked me point by point through the service, types of tires available, and discussed budget. Quick turnaround too! Long time customer here, love that it's local, and will be back!
People were helpful and knowledgeable
Communicated well about issues
People are friendly. Mechanics are great. Matt is very nice and knowledgeable. This is my go to store.