based on 3140 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My son has been a customer of Bicycle Habitat for some time. My husband and I wanted to get a gift certificate for my son for his birthday.
I messed up the online gift certificate process, but two of your staff, Brian and Libby, were extremely patient with me and enabled me to get the gift card to him on his birthday.
Thank you to all.
Super helpful esp when there was a delay with my delivery and yall were great about checking in regularly and keeping me updated and contacting trek about eta! Then when I picked up my bike everyone was so great helping me make a decision with helmet and lock. As someone who knows very little about bikes it was so valuable to me!
Noah was terrific! Informative, direct, honest, and made the experience buying my beautiful new bicycle a fun non-stressful one. I feel really great with my purchase and know the store has my back for anything I might need along the way.
I felt that both when I dropped off and picked up the bike I tried asking some questions to learn a bit more about bike maintenance but was not given longer explanations and insight I'd expect from a neighborhood bike store. Just a "well take care of it" type of response. Might look into other options next time.
Excellent service and friendly staff. The staff member who helped me was happy to go above and beyond to put my bike in my car for me.
I worked mostly with Kate and Chad (visiting from a different store). Both were great and answered tons of my questions (I had a lot). Thank you for your patience - I am really happy to have something new that I'm excited about to ride.
The service is great. Kept me informed during every step of the tune up
Bike tuning and repair are expertly done with quick turnaround times.
Your shop is good. The main problem is that you're a victim of your own success and there are often long lines for the repair shop or the sales shop is crowded because it doesn't hold many people.
Nice variety of products. Very knowledgeable staff, great atmosphere.
Was given great service and advice and my bike works much better.
The price of a new tire is too expensive. I can get the same tire for $50 including labor a few miles away
very thorough, high quality services
Habitat's personnel are always knowledgeable, reliable, and professional. The bikes and equipment are top-notch. I've always had positive experiences with purchases and repairs at Habitat.
Eduardo and his team are knowledgeable and helpful, the shop had the items I need readily available, and the location is convenient for offices in NoMad.
I ordered a bike from Trek/Electra to be assembled by Bicycle Habitat. One of the pedals arrived with a factory defect and rather than contact Trek for a replacement different ones were installed and I was charged for these pedals instead. I then asked BH to open a ticket with Trek, but nothing seems to have come of this.
Brian was professional, thoughtful, knowledgeable, and kind. He was just so awesome. My son’s new bike is incredible and he is thrilled. He also helped me pick out a scooter and helmet for my daughter who has special needs. Dude is the bomb and the store is great.
Charged me 30$ for a rear flat tire.
Have a changing room
My new Trek women's bike is great.
The folks who helped us were lovely! Thank you to the woman who helped us (I don't remember her name- apologies! She had glasses) and the mechanic, Cinco was awesome and gave my son some great recommendations.
Quick turnaround and great service
Amazing customer service
Friendly, courteous, prompt getting my bike tuned up. I am really impressed with you guys.
Professional and friendly service
Communication about parts being delayed/back ordered would have been helpful for managing my own expectations.
Personal, helpful, your employees care about helping
The personalized customer service.
The team at Bicycle Habitat was excellent and the made 2 recommendations of maintenance I would not have been aware of so they were thorough, but ere not overselling extra service and I like that.
Matt is awesome. Work is great. Reliable.