based on 4799 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like that your stores are well located, stocked with excellent bicycles, and staffed by knowledgable team members interested in your product.
I could get the kids bike I got a lot of places - I keep coming back because the sales staff is exceptional, and are awesome with my kids every time. I’ve been buying bikes here for years
I wanted to buy the Revolt 2 with an added back rack for a toddler seat. I was told by a bicycle habitat employee in Chelsea on Sunday that this was feasible and posed no issue for the frame of the bike. I was pretty thorough with my questions.
Anyways, I came to the Brooklyn location and said that this is what I intended to do, test rode the bike, and when I was about to pay was informed that the mechanics would not install the rear rack for a toddler seat because it could compromise the frame—opposite of what I was told the day before. There was also some claim made about instability of drop bars. In the last 24 hours I’ve seen plenty of dads with kids in tow on drop-bar bikes. This latter point felt condescending.
Honestly, what annoyed me most was the lack of creative engagement to help me find a solution (I don’t know which I’d your employees is right about the frame—in either case my time was wasted). I came in ready to drop nearly $2k on the spot and left disinterested in ever returning to Bicycle Habitat.
Just came in for a new helmet and the store had exactly what I needed. Fast, professional service. Will return to the store for future bike-stuff needs.
Service was amazing thank you
They are efficient, friendly and know their stuff.
Friendly, helpful and knowledgeable representative!
Incredible service and products!!
Very chill and knowledgeable staff. I buy my bikes for years with BH.
Great service!
Goood people
I've really enjoyed my interactions with the folks at Bicycle Habitat. They've been helpful and welcoming whenever I've come by. I hope ya'll can keep up the friendly neighborhood feeling. Thanks so much!
Amazing service and super friendly knowledgeable staff made up of rly authentic ppl.
Mechanics are typically very friendly and helpful.
Very informative didn’t feel pressured to buy something actually was told come back with kids try it out than make a decision. Great work Josh !
They were responsive and listened. The mechanic was not anxious to sell goods or services.
My experience was great, the folks there were friendly and helped us find the perfect bike. I would definitely go back for any future bike needs.
Friendly attentive staff.
Everyone who works there is very knowledgeable
and patient
Rick was excellent when I was purchasing my bike. He was super kind and helpful! Because am short, he said I would test ride the bike and they would adjust the seat for me when I picked it up. I went to pickup the bike on Thursday (5/26) and the employees working were not helpful. I was mostly ignored, or they spoke about to each other but not directly to me. I waited for a long time - which is fine - except that nobody told me they would be with me in a minute, etc. When they gave me the bike they did not adjust the seat or let me test drive it - the seat was at the highest setting. I was planning on purchasing accessories for the bike while I was there but couldn't get anyone to help me. Very disappointing experience, I will be going elsewhere for service and to purchase accessories. But please do let Rick know he was lovely.
I had a flat with my electric cargo bike. The person helping me said I may need a tire and I trusted him to make the call. He could have put a tire on and I wouldn’t have questioned it, but he eventually didn’t think it was necessary. I thought was great.
fast! and not trying to sell me unwanted services or stuff- rather it's me asking if it need x y or z repaired or fixed!
Staff is always friendly and helpful and I get in and out with what I need for my bike every time.
Excellent customer service!
The people there went out of their way to make sure the bike was right for me.
great staff. Pricing is fair
First time going to the store and I'm already making it my go to store for all my bike needs.
Excelente service
Great services and products
After the tune up it rides like it’s brand new.
Bicycle Habitat is a solid, reliable bike store with knowledgeable and helpful staff. I always felt it was a responsible member of the broader biking community. I've been going there for my biking needs since the early 1990's.