based on 4611 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Overall the service was good - Mike K. was very helpful on the phone to talk me through the options and place the original order.
However, I experienced some mild frustrations after ordering, and again during collection.
After ordering:
I was never informed that the bike was ready for collection (neither my email nor phone). When I called to find out the status of the bike, it turns out that the monkey bars weren't actually in stock.
When I asked if the monkey bars would be coming into stock soon or not, there was no real answer. I ended up just picking up the bike without them. I get that the team was busy in the lead up to Christmas but this is a $4,000 purchase...
When collecting:
The bike wasn't fully working when I collected, and clearly had never been turned on nor taken for a test ride. The electronics hadn't been connected properly so needed a technician to fix.
Also, the headlight had been connected the wrong way around so had to be fixed while I waited. Again, small things, but surprising that the bike wasn't tested or even turned on before I collected?! Feels like a basic item on the assembly checklist.
There was a small (but very visible) nick in the paint on the rear of the bike. Mike touched it up with the touch-up paint, which is fine, but it felt like something that should have been attended to pre-collection.
Finally, when I collected there was no attempt made to set up the bike for me - e.g. adjust handlebars or stem. The handlebars aren't set up correctly for me, so I will have to take the bike in to be adjusted somewhere.
Also, it's still unclear about the monkey bars - do I make an appointment at the Chelsea branch? Will they contact me?
Overall, 7/10. Mike's initial patience and friendliness to help me place the order pulls it up from 5/10.
Friendly, helpful service and good products.
Good inventory. Friendly service.
Very friendly and efficient.
Really attentive staff who both know and love cycling.
Same is true of the Park Slope location.
I’ve bought at least three bikes and multiple locks and helmets and lights.
I love these stores.
Bicycle Habitat will always be my go to bike shop no matter how far away I live. BH is the epitome of expertise and top notch customer service.
Walked in an hour before closing on a Sunday evening with brakes that were only marginally functional. Rather than doing a quick fix just to get me home (from BK to Harlem), they spent the time to properly address the issue and get me back on the road safely.
Thanks!
Adam is amazing
Matt is good at the fittings. Well explained and the ride after was very smooth. Pain went away
Best bike shop in BK hands down. Staff were friendly, helpful, great.
Staff was extremely helpful and knowledgeable, but I purchased Bontrager Ion Comp R/Flare R City Bike Light Set and received Bontrager Ion 100 R/Flare R City Bike Light Set instead.
Helpful staff, always have what I need.
Great service, great knowledge, not intimidating . They have women and men salespeople /experts and they dont take advantage if you dont know anything about bikes . They are all nice
Finally , its really nice to have a " local " bike shop that we can rely on in NYC. We have bought 5 bikes from them over the years
They took me immediately and fixed everything, and I thought it was gonna be a lot more money than it was.
My sales person was excellent. Helpful and informative.
All staff were super helpful and nice!
Great customer service. When parking was tricky, they offered to meet me outside to hand over our purchase (I had prepaid over the phone and just needed to pick it up.)
You had a hard-to-find item in stock and shipped it quickly. Well done!!
Knowledgeable and honest staff
Nice customer service.
Just purchased our third bike from Habitat. Nothing but excellent service all-around every time.
The man who sold bikes really nice
Great service. Took care of all my needs. Great staff
Phenomenal service as always
Great service over the years. I always have a good experience with Bicycle Habitat.
they were fast, efficient and a delight to deal with. plus, they were all easy one the eyes *wink emoji*
Very helpful and knowledgeable.
Good customer service
Service
The staff is so knowledgeable and really takes their time to go through the details of each bike. It’s clear they also service bikes impeccably. Will highly recommend to anyone looking for a bike or need to have their bike repaired.