based on 3216 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly and great service
I’ve been to so many bicycle shops in the city and by far Bicycle Habitat’s Vanderbilt location is the best. They’re super nice, non-judgmental for those inexperienced cyclists that feel intimidated walking into a bike shop. They’ve been amazing helping me prep for a big touring trip this summer. I can’t say enough great things about this shop and they’re fantastic at cultivating a sense if neighborhood community. Definitely make this your go-to bike shop.
Got what I need it
Great product
great service and very responsive
Knowledgeable staff and great state of the art bikes
Quick and efficient service. Thanks!
You exist! A full service bike shop. I felt like I was back in Berlin!
I truly appreciate how absolutely sweet and helpful everyone was in the store and super responsive online ❤️
I brought my bike to repair rear flat tire yesterday evening. Your staff said “only inside tubing got holes. Outside of tire is fine.” Then they only replace inside tubing. After 15 minutes I left your store, the same rear tire went flat again.
I had to go to another bike shop to get the same tire repaired. The 2nd bike store guy said tire has some holes and damaged inside and out.
I’m very disappointed for by your services.
The technicians are amazing! They are precise, friendly and quick. I will always recommend them and I will always take my bikes here.
Personalized service and advice
Accessible products, wide variety. excellent service!
Great mechanics.
Your team works well with cyclists of different needs and expectations
Customer service was great, nice friendly staff.
I brought by bike in because it was skipping gears. I was up sold to an overall maintenance service that was $200. When I got my bike back and starting riding it over to the west side, everything seemed fine and my bike seemed brand new. However, by the time I got over to the Hudson to head north, and started shifting gears, I noticed that the problem still existed. I didn’t have time to return to the store so I kept north. By the time I got to Washington Heights, the chain comes off and got stuck immediately after I changed gears. I called the store, upset that I was having this experience after having my bike serviced and paying $200 dollars. I was told to bring the bike back in but because I had a meeting starting in 30 mins, that wasn’t an option. I will bring my bike back in, stuck chain and all, this coming weekend. Long story short, I had to carry my bike back to the Bronx. Not a good experience. I even hate that I have to take time to type this experience—my time wasted again.
The staff are fantastic, very friendly and knowledgeable, helped me find the perfect bike and accessories to go along with it, within the price range I could afford. Would recommend to anyone looking for a bike and is uncertain how to go about it.
Excellent, no problems
Thank you for helping us! Very friendly staff.
This was my first time at Bicycle Habitat and I had a great experience. My derailleur cracked in half when I was on my way to work. Not only were they able to find a part to replace the derailleur that's original to my 1980s Miyata, but the staff put me in a better mood that day! They were very clear about pricing and told me the would call if any additional work was needed before they did the work. I picked up my bike 2 days later and it feels brand new! I already sent my brother there to get his bike tuned up since I had such a great experience and even though their locations aren't close to my neighborhood, I will definitely be back for all my biking needs.
No in store access makes the experience disconnecred
dropped my bike off for the $185 clean and tune up. I realize the hours have changed since the pandemic but I showed up early hoping I could literally drop it off, i had already paid for the service days early when getting it repaired from a crash. The store officially opened at 11am but i was hoping that I could save some time in my day by showing up early and catching whomever was opening the door. I did and explained the situation, no paperwork necessary, just need to drop it off. It was 10:30a and i totally understand he wasn't ready for me and needed to get into the store first but 10 mins later when he opened for other employees I tried to explain that I really just need to drop the bike off, don't need any paperwork, and his attitude was more like "the customer is always stupid". I'm totally willing to forget that, I've worked retail, no one wants to be approached before the store is open. Today I returned to pick up my bike and not seeing the handwritten sign on the door I walked in where I was greeted with "didn't you read the sign, we're closed because of possible Covid exposure" by the same guy. I waited outside to get my bike, not bothered by that, but then I got my bike and rode away realizing that the handle bars are not in line with the front wheel, there was grease on the seat which is now on my pants, the bike seat stem is covered in black grease, and I expected the bike to be clean. The gears are clean but derailleurs, brake reservoirs, hubs are all covered in dirt and black grease. I guess I thought that would all be cleaned or wiped down for $185. I've bought all my kids bikes at Bicycle Habitat in Park Slope and I can't recall the guy that used to work there, maybe he still does, but he was great and I always felt like he listened, wanted to help, and gave great advice. Very customer service oriented. Customer service to me does not mean "the customer is always right" but it does mean treating the customer with respect and providing a friendly welcoming exchange. Again, I don't blame the guy that helped me, he did take my bike in before 11am, just a slight attitude that could be improved
Fast polite service at a great price
Great service/staff
Speedy service, fair prices
Everyone is helpful, knowledgeable, and friendly.
Great atention
The staff were really knowledgable about what work bike needed and offered advice on what other adjustments I might want Last name removed make Last name removed make for a better ride. I also didn't feel like they were trying Last name removed upsell anything Last name removed me at all. The turnaround was super quick and I'm happy my bike feels like new again.
I like that you go the extra mile to help and how knowledgable you are about the products.
It’s tough to know how long you’ll be waiting, which makes it difficult to go most days.