based on 2810 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Matt is the absolute best. I cross town to get service from you guys because the culture is constructive and helpful and energetic. So much better than other NYC bike shops.
excellent customer service. knowledgeable. fast
Best service!
Staff was very friendly and knowledgeable.
Salesman was very helpful. Store was cluttered which made looking at options for a new bike a little difficult - understandable why this is the case currently with increased bike demand coupled with dealing with the pandemic but there may be ways to improve the in-store experience.
Great service!
I try not to judge but your attitude about COVID is annoying. Get over it. Don't make your clients wait outside. No other bike shop does that. I only went because you were the only shop open on Easter.
Great selection of used bikes and awesome folks .
Great bikes!
Prompt, friendly and personable service. Recommend 100%
Great customer service mechanic
Justine was super helpful, very knowledgeable and just a pleasure to talk to.
Brought bike in for double brake adjust ($43) front was adjusted rear was looked at but pinch bolt was not tightened to hold the cable in place . Mid ride cable popped and pinchbolt flew off. Had to find replacement pinch bolt for rear brake at another bike shop. Tech was friendly and understanding and i was able to get a refund from BH
Bicycle habitat is simply amazing. This is my second bike in 2year and I don’t see myself getting a bike from anywhere else. The service is amazing. They take the time out to make sure you are comfortable with your purchase. The walkthrough process of what it is you’re trying to get is amazing also. I wouldn’t go anywhere else to get a bike. I fully recommend
Excellent customer service!
Very helpful staff!
Very fast, friendly and helpful. This is my goto for my family bike needs.
I had to ask to have the air in my tires inflated to 100 pounds when I picked up the bike. The employee taking care of me gladly did this for me on the spot and good thing, too, because the tires were at 75 and 80 lbs, respectively. I would like Bicycle Habitat to ask or better yet, tell the customer that you thought of that already and had the tires properly inflated upon pickup.
Matt the best
So easy and fast. Bike is riding like new!
I really appreciate the brakes and gears updates for life. I also like that you provided the serial number and took down my kryptonite key number to support any theft related claims. My last bike was stolen, and it really gives me peace of mind to know that Habitat cares about it.
It was also great to test ride a couple bikes. It made me more confident in my purchase decision.
The mechanic was outstanding!
Personalized service, they remember you, and very knowledgeable about the products.
I really appreciated the care and work that went into tuning my bike. Riding it home after picking it up, everything felt like it was new again.
Need to open up so that we can browse through the store
Very chill crew of people at all locations and very helpful and knowledgeable
Always amazing service
Employees communicated all aspects of repair very effectively. Repairs were done professionally and in a timely manner.
The bike repair person was super nice to me. Very respectful and was able to answer my questions politely.
The young woman behind the counter was super-friendly and super-competent. I needed a flat tire replaced and it was done quickly and cheaply.