based on 4611 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I came in for a tire and tube install for my rear wheel. The tube punctured a few hours later because of an issue with the install. I brought it back the next day for a replacement and they were able to do it for free, which I really appreciated. Would obviously have preferred to not have to go back a second time for the same issue, but they were fast, reasonably priced, and didn't give me a hard time about installing another tube for free.
Helpful staff, good coverage, wide range of options and things.
Staff is great
Didn’t fix the problem but said it was fixed
You had a just right bike in stock for my son
Very expensive service, I was charge over 50 bucks for a Normal service. I’ll never get back there again
Friendly guys at store who did not try to oversell
The staff!
The bike mechanics are always top notch and I appreciate the wonderful job they do with my bike every time I bring it in. I had a less than welcoming interaction with some of the sales reps/customer service reps when I had some questions, and that is why I am only giving this interaction a 7. A bit of improvement with bedside manner and some empathy can go a long way when it comes to serving the community, especially when we are paying a high price for these services.
Convenient and comprehensive
I talked to Rick at the Park Slope bicycle habitat location and he was excellent! Rick was extremely helpful, knowledgeable and very nice. It was a pleasure to work with him to pick some gear and hear about his experience with it.
Excellent product and especially the service. In 24 hours they had the road bike ready.
Everyone was incredibly helpful and I appreciated the expedited service. There was a little slippage -- I had called in advance and been told I could have a tune-up that same day. When I arrived, I was told I would need an appointment. But the situation was quickly rectified, and everyone including the sales people and the mechanic was very responsive. My bike rides beautifully, and I'm very happy with the accessories I purchased. Thank you!
Great service. I came in to buy a helmet and the staff spent a lot of time with me explaining how they're made and helping me try some on. Happy customer.
your service folks are always considerate, knowledgeable and helpful.
Thank you
Mike the mechanic was the best. I very much appreciated his attention to detail.
Tim is really helpful and clear and fast, and I just wish it cost a bit less to change a ruptured tube.
Lots of choices.staff are so helpful
I'm very happy with the maintenance and brake fix on my bike. The cost was reasonable, and the turnaround time was good.
excellent flat fix
Staff was quick and efficient in repairing my bike.
I've had nothing but great experiences with you guys.
Great service
Nice bike, good communication, easy pickup
Friendly staff who helped me right away.
helpful, rapid service. thank you.
Courteous and knowledgeable, as always.
Amazing service always
Great service. So helpful.
I've been to the Vanderbilt location a lot. The service is very good, the staff is helpful and friendly. Unfortunately I had to go elsewhere to buy my most recent bike because you all didnt have it, the staff still helped me quite a bit in picking it out and finding where to get it. I will certainly continue getting my upgrades and tune ups here!