based on 1767 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Worked with Ruth on my second Kuat rack I have purchased from Bicycle Cove. Ruth definitely knows how to keep the customer first and deliver the champagne experience!!! Not to mention the rack was ready so quick! Thanks Ruth!
You offer a very personal service to me as a returning customer. Also your knowledge-base of the Trek bikes you carry have been a tremendous help to me in making my decisions about which products would be best for me to purchase. I will remain a returning customer!
Always great service and everyone is super nice and helpful.
Very accommodating employees. Work with you to get it right.
Friendly service and fast response.
Friendly staff.
Professional service
Trek makes great bikes. They have excellect service and the owner/mechanic is the best bike mechanic I have ever met.
I enjoy the fact that I am treated as if I am a special customer. As a somewhat new person in the cycling world, I ask questions that are answered with respect. Thanks TREK Team
Personalized customer care
i took my ebike in for assembly. they did a good job.
Good price, great work
Good work. Friendly service. On time
Always professional and courteous. They always have what I need.
My one stop shop for all cycling needs. Outstanding customer service with knowledgeable and experienced staff. You can go wrong with them. Congrats and thanks team!!!
Bicycle Cove in Madison is a great customer service oriented shop. Great knowledge about their products.
Staff is very friendly, knowledgeable and helpful.
Personal service. No sales pressure.
I live local to this Bike shop, atmosphere is awesome. The team is very helpful and knowledgeable on all products.
Friendly, knowledgeable and helpful staff
Michelle and her staff are always friendly & helpful with any need my Trek Madone may have. Thanks!
The team at Bicycle Cove in Madison is great! They have helped me multiple times with very quick turn arounds. They have very reasonable prices for their services, and when I'm getting something fixed they have always found relatively efficient ways to fix rather than pushing me to purchase new equipment.
The people who work there- knowledgeable and very helpful
The staff is personable, courteous, and knowledgeable.
Very good service, nice people
Very clean, well organized and a very friendly neighborhood bicycle shop.
Top notch staff! Extremely knowledgeable, friendly, and caring. Great products backed with service :) AND WE LOVE ZEB! ;)
Service was fast and reasonably priced. Was so glad to get my bike fixed and Bicycle Cove did it surprisingly quick. I would recommend them to anyone.
Fast friendly service! And the dog is cute too!,
Our bikes were serviced and we found them professional and personable.