based on 1565 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Cassius takes such great care and everything he does
Great experience
Speedy service! I even asked the service advisor to check out my bike for other needs and they called and found none! Very honest and i felt good about leaving my bike with them.
While there, i also looked at other bikes for another family member, asked for advice, and received good, no-pressure advice.
I highly recommend Bicycle Cove!!
Helpful staff, trek bikes.
The staff/owner/s are always so nice and helpful. Even though there is a bike shop near me, I drive across town each time to come here.
Great professionalism and product knowledge. Great value for the bike. I highly recommend them. Will go nowhere else for my biking needs. Simply the best!
Knowledgeable staff with great customer service. The used Trek bikes we've gotten there have been such better quality, and lasted so much longer than the cheaper bikes from Walmart and Academy. It's worth paying more for quality and service.
Fast service, quality work.
I have two Trek Bikes (Checkpoint / Domane), and Bicycle Cove Madison has taken care of me multiple times in my transition to tubeless tires. Greatly appreciated!
Excellent service!!!! They took care of a flat tire for my whole few bike and a pedal issue for my daughters bike. Saved me several hours and a lot of aggravation.
The prices were extremely fair and great!
Great job!!!!
i love that you love bikes
Fantastic support and staff!
I’m always treated great and everyone is helpful with my questions.
I love my new Trek ebike and appreciate the great personal service I have recieved since!
Quick turn on repairs.
Great job tuning my bike to a precision instrument!
I routinely have it serviced at least once a year since every time I try to true a wheel, it comes out square shaped.
Needed an 11 speed Shimano Dura-Ace chain and you had one in stock.
Good service
Very professional service. They kept me up to date on my service and delivered on everything that they said they would do.
Trek bicycles are an excellent product overall!
The person at the store was just right - he greeted me, left me alone to browse, and answered product questions with knowledge and kindness. Great job!
Everyone there is friendly knowledgeable and takes a keen interest in your needs. They want fix your bike the right way and in a timely manner.
Convenient, competitively priced.
High quality Treks and good customer service.
Great place and knowledgeable staff
Great shop! Great service!
Thanks for fixing my bike on such short notice. I was desperate with a broken chain right-off the street in the middle of a ride. Nice to meet you Ben and Chris.
Thanks,
First name removed
I called to get a bike checkup, and on the phone you were very accommodating and enthusiastic. I drove 20 minutes to arrive and then found out that the bike didn’t really didn’t need a service, and the one I might have needed would have required me to leave the bike for three days. (I live in Nashville) You all are awesome, but I wish that you could have looked my info up in the computer before I drove over as I felt I might have inconvenienced the worker. There is also a cap missing on the tire and I forgot to ask that it be replaced, but the repairman didn’t notice or mention it, didn’t check or fill the tires. There was no charge at all for the visit, but I would happily have paid for any time and effort or interest in the well being of my bike that was purchased there.
It’s not really a complaint, just wanted you to know how it was perceived by me. Thank you for all you do.
Mechanic quickly solved two major problems, and found other issues I had not noticed. Excellent service and expert advice.
Ease and convenience