based on 1767 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great and friendly staff. Always able to provide answers to my questions..
Quality of service! Customer friendliness!
A vast assortment of accessories. Staff very friendly and helpful.
quality products
Friendly team. Helpful and not pushy.
Your service is what keeps me coming back to spend money. Do I need it, no. Do I want it, yes. It’s why I buy local from a great bike shop. If you don’t have it, your team will find it for me. Keep up the great customer service.
The gentleman who helped me was very nice, he gave me a lot of information on the shoes I purchased and helped me to get what would best work for me. He even installed the cleats for me. Thanks.
Excellent customer service. Clear communication throughout the entire process and attention to details. Great job Bicycle Cove staff!
The courteous attention to my needs, valuable help, quick phone and Email follow-up, and excellent staff service were superb. Doing business with a store with great people, products, and services is fantastic.
I love the Trek brand and the convenience of a local bike shop.
Very helpful staff.
Excellent sales and service. Knowledgeable and patient. Premium products. Great experience!
Nice repair on my Ride1up Turris hydraulic brake issue. Fair prices too!
We wanted to know about e-bikes, the good the bad sales person spent a good solid half hour with us explaining the FX Bike very informative
The service!
Good personalized service. Keep it up!
Very helpful in solving my tire problem
Great service, good parts and honest assessment of need.
We purchased a gift card for our grandson so I am sure he will use your products!
Both are excellent,
I came in multiple times and discussed with Ruth Marie about what type of bike would be good for me. She was very patient and never pushy. Thanks Ruth Marie.
You fixed the tire on my electric trike and also did an excellent job putting on hydraulic brakes also.
The guys over at Bicycle Cove absolutely met and exceeded my expectations. They knew I was in a time crunch on the repairs to my e-bike and they made it happen and all with great communication and great attitudes. I highly recommend this business to anyone.
Friendly, knowledge people who are passionate about mountain biking.
You Guys are Great.
You listen.
You offer advice.
You do what the customer wants.
You Guys are Great.
Thanks for all you do.
Last name removed's
ebike riders ! Go Ebikes!
I purchased a Trek dual sport 3 on 11/8/2023. The following day 11/9/2023 I made the 4hr drive from Atlanta to pick up my purchase. Upon arrival i informed the gentleman behind the service desk ( who was very kind and helpful ) that I was there to pick my bike that was purchased the day prior. He began to thoroughly inspect the bike prior to transferring it over to me. During his inspection he found that one of the brake levers was wet and was potentially leaking fluid. He then sent the bike to the back for the technician to uninstall then reinstall the brake line. After receiving the okay from the technician he finalized the purchase and hand the bike over to me. I got the bike home, but was not able to ride until Sunday evening because of inclement weather in my area over the weekend. Initially I was very pleased with my purchase until about 10 minutes into my test ride while traveling down hill facing on coming traffic I applied pressure to the rear brake lever to control my speed. I noticed that this particular lever was touching the handle bar and that the pressure that was actually being applied to the actual rear braking mechanism was minimal. I could not believe what I was experiencing. I immediately cut my ride short and got the bike back to my home for further inspection. Upon inspecting the brake lever I found that is was leaking significant amounts of fluid under pressure . I was furious but also thankful because my initial plan for this bike was to install my newly purchased child seat so that my 2 year old son could ride along with me. Luckily I decided to take the bike out for a test run prior to installing the seat, if I had not done that the outcome could have been disastrous. I will speak with my local trek store Monday morning ( who actually recommended bicycle cove as a secondary option once it was discovered that the particular color bike that I was interested in was no longer being produced) to see what their recommended course of action would be at this point. I’m leaning heavily towards just returning it to Madison.
Team did a super job putting new brakes on our XP Lectric bikes. Super fast and friendly and very affordable.
I needed a chain and it was in stock. Also, thank you for the Veterans Day sale!
Bicycle cove has an awesome team that does great work on bikes and provides excellent customer service. I really enjoy going there.
The gentleman that helped me last year when I bought the gift card for my daughter in law so she could have her Electra Cruiser made ready to ride was ver nice and helpful. He was the same person who helped when I brought the bicycle in recently. The bike looked almost new when I picked it up. I was a little surprised that it was a little more that the gift card amount because of our conversation earlier, but it was still reasonable I felt.