Customer Testimonials
The team were friendly and helpful
Loved the customer service from Trek Rouse Hill! Joel helped us so much and made sure we got the right size bike and gear plus accessories, answered all our questions. Explained everything to us clearly and concisely! So happy we purchased our bikes from Trek and feel extremely comfortable to ask any questions and assured our bikes will be properly taken care of. Pls give Joel a raise!
Quality products and helpful and informative staff .
Love the Trek range of bikes. Very happy with my Trek Checkpoint ALR 5. Fantastic service by the Pakenham Team and great competitive prices. Highly recommend this Outlet and 'Five stars' without a doubt! *****
Great service, very helpful. Fixed my bike at short notice before an event
Bike service was carried out as requested in a timely manner, to an acceptable standard and at an affordable cost. Friendly customer service and communication at all times. Highly recommend the team.
Service
Very friendly!Best supporting for customers, very good team!
Outstanding service. really really outstanding - and not for the first time either.
You and the team should take great pride at the very very high level of customer service you provide. Its impressive and sincere, authentic.
Well done!!!
Great service and knowledgeable team
The service provided was fantastic
Friendly, knowledgeable and courteous service by a salesman person.
Service was friendly and helpful
Good products great service
EMTB
Great product and excellent service 👏
Great team members, polite and knowledgeable. Always a pleasure
Great service from very first phone call.
great service and support
Market leading products and service
Road shoes and helmet purchased with professional friendly service by Edreece.
great friendly service
Very professional in all aspects of their business. A pleasure to deal with Richie and Nestor.
Thanks you for a job well done!
Kind Regards
Charlie Last name removed
good service and friendly team
Good quality friendly service.
Trent was amazing providing basic but helpful insights. Great professional attitude.
Friendly reliable service
Tom and Alex are very courteous and welcoming. Tom is helpful and accommodating. The cost of the service is also very reasonable. Will make sure my priced bike will go there for any service.
Two thumbs up.
Friendly staff with lots of experience

Good service, fast turnaround time for the repairs