Customer Testimonials
The quality of the bikes and accessories
Great customer service, my bike had an issue with front chain ring. Popped in to have it looked at. See give my 30 mins, recommended a place to have a coffee and come back..
Bike good as new!
Thanks
High quality product and helpful staff .
Love Trek, Bontrager & Rapha brands. I had a long term unresolved mechanical issue with my road bike. The bike mechanics at Carnegie took the time to understand my problem & were able to identify & resolve the issue for me quickly & had me back riding a bike that felt brand new. Highly recommend getting your bike serviced at the Carnegie store - the customer service is exceptional!!!
This is the 1st Trek Bicycle I have owned. I looked at multiplle brands before settling on the Trek 'Roscoe 8'. A well built bike suited t9 my riding style but with a few extras if I decided to take it up a level. My 1st service was complementary and an issue was discovered with the front shocks, replaced by the supplier. On picking the bike up I had a very informative conversation with one of Treks technicians on how to maintain the bike and ensure I get the most out of the bike. We discussed everything from the drive cassette through my riding posture and the most appropriate tyres for my ride. Would highly recommend talking to Trek
Cheers Bryan
The service is great, and the staff is knowledgeable
Efficient service and performed what was necessary without overcharging.
Friendly staff and a good range of genuine Trek accessories
friendly knowledgeable staff.
Great people and place
Quality Product
Great quality products, great sales, excellent service
Personal service. Staff member (Alex) took time to talk through options and fit device
Staff are super friendly and helpful, especially Nick.
Quality products
Service is friendly and knowledgeable. People are always helpful and nice to deal with
Helpful friendly service, very happy with the bike
Good old fashion friendly service by someone who clearly knows and loves bikes and a good range of stock
Quick service with fair pricing and great communication
They go above and beyond for customer service.
Great service, comes with a high price but worth the quality. I wasn’t offered a breakdown of the service which could of helped
Great quality bikes and gear. All staff members I’ve dealt with have me very friendly and helpful. It’s always a joy to visit.
The person let us try multiple bikes riding around the shop and explaining stuff well
Good range of cycling kit & bikes.
Great service provided by Jordan & team.
Friendly staff, good price, and great results.
The service guys are friendly, efficient and explain what is needed clearly. Work is done to high standards.
best child seat setup ever ;)
Excellent service with that extra mile commitment to keeping me safe on the road. Thank you 🙏
The service was spot on even though we didn’t end up buying a bike from the store. The information that they offered when I came to buy some parts was awesome. We still bought a trek bike just from a dealer closer to our home.
Staff was super friendly and knowledgeable and would have no hesitation recommending the shop as a place to buy a new bike or parts
Always great customer service! Thank you
Great people best bikes