Customer Testimonials
Had previously purchased a Trek Checkpoint and decided it was time to change to CX type pedals so chose Shimano brand for reputation of durability.
Two out three staff appeared to be school aged staff and all staff were very professional, polite and helpful, and assisted me during my stages of purchase.
Clear presentation in website, customisable. Quality service.
Friendly Staff.
Reliability and quality. The staff are passionate about cycling and the Trek products
Good friendly service.
The sales consultant KING is very professional and helpful. He gotta a 5 star review for the service.
Great service from Bart
Friendly staff who are always willing to spend the time to get each customers bike set up right
Very easygoing but professional and helpful with good service. Highly recommend it.
We are big fans of Trek and excellent service while making our purchase. Excellent on all acounts!! Thank you guys.
Great service freindly staff
So easy to make the purchase, I knew what I wanted, they confirmed it all over the phone, paid a deposit and picked up exactly what I wanted 3 days later.
Only time I went into the store was to pick up the bike - couldn't have been easier
I had my Trek Fuel eXe serviced recently. There were complications which required extensive detective work (which was carried out competently) before the problems could be rectified. The team, and Joe in particular, kept me fully informed of progress on the work and I am very happy with the result.
These guys are good, very accomodating. Thanks
Outstanding experience! The staff provided top-tier service and really knew their stuff. The build quality of the bikes is excellent—you truly can’t go wrong with a Trek for a reliable ride. The store is impressively spacious, which was a huge plus; my kid was able to test ride right inside the shop, making the whole purchase easy and stress-free. Highly recommended!
Great staff very helpful and knowledgeable
Excellent customer service in store. Quality product (this is the third Trek purchase)
Staff were very helpful, polite and patient with my questions around my purchase.
I would like to give my sincere gratitude to Edreece. He was really patient, professional and kind to all of my requests and questions. If you need a new bike, He is the guy you'll look for at Trek Sydney. Happy Holidays to everyone.
Exceptional customer service - Jan in particular
Love this place; staff, bikes, accessories and mechanics are all mint
The person setting up the bikes was extremely helpful, knowledgeable and obviously passionate about what he does.
Even though, sometimes, you have to wait a bit to be served, because it's always busy enough, the staff at Trek Hoppers always acknowledged us when we visited.
Staff are friendly and full of advice, and always helpful. I would highly recommend Trek at Hoppers, and I have done to lots of people already.
The staff are always approachable and helpful.
Good
Great bikes, excellent staff
Great team
Great customer service
Respectfully there was an older lady who was next to useless with a simple question and came across very disinterested and not knowledgeable about Trek.
Everyone else was superb, helped me with buying simple products, spent time explaining the bikes (even though it was clear I wasn’t going to buy one) took time to explain the product and talk about how good it was. Really good experience over all.
Luke and Charlie were awesome ! Thank you