Customer Testimonials
Your staff are professional and caring
Problem: unable to change down on cassette, stuck on smallest cog, due to LH shifter hitting the ground.
Tom Hine did a great job: listened to the short history of my (stupidly self-inflcited) problem, isolated the root cause, then used the background and his skills to successfully diagnose and correct a technically intricate problem.
The bike was repaired at what I thought was a minmimum cost, with no need for addtional parts, then I was notified of a FIX within well under two hours of leaving the bike at the store.
Bloodywell unheard of (for me, until 23/12/25 obviously).
Tom even threw in a free chain lube.
I don't know any other bike shop where I'd get this sort of response.
An absolutely outstanding performance.
Strongly advise riders of any type of bike to visit Trek Hoppers Crossing if you've got a problem.
Tom is terrific!
I've also found the customer service focus and the sharing of experience across the entire staff at Hoppers Crossing (shoutout to the guys at Richmond too) to be beyond exceptional.
It seems Trek Australia's service culture is very strong. Great organisation.
(The Domane is the most comfortable bike I've ridden, and that's doing 60km continuous rides daily, and a great looking bike too, although mine's got a scratched brake lever now...)
Jordan was very helpful
Great service from the team!
Efficient and professional advice and service
Product is great good value but its the service that is even better the crew at carnegie were amazing and i cannot stop talking them up.
Id drive across melbourne to go to that store
Easy to shop online and really quick availability for pick up. Product as described.
Great staff members. All were polite and happy to help.
Great price and John is super helpful. Highly recommend this store.
Christmas is always a busy time of year and when we spontaneously rocked into Trek at Westfield Knox the team was accomodating in letting my 13yo try a few bikes on for size as well as my 7yo to have a look around without hassle. The next morning I called and spoke to Chris about stock levels and was happy to hear I could get a Marlin 5 and Precalibur 24 put aside to be collected that afternoon. Pickup was a breeze and was even asked if I needed help getting them to my car which was not needed but the offer was nice enough. Excellent job by the team, two very happy kids waking up Christmas Day I’m sure 👍
Everything
Friendly and knowledgeable staff, and a great range of quality bikes and accessories.
Customer service amazing!!!
DJ is an exceptional asset to your Business. Super helpful, friendly and knowledgeable. Made my purchase feel easy, with genuine advice. The store also always looks immaculate with DJ in charge.
Definitely will be referring all of our family and friends to see the team at Trek in Fyshwick. Thanks again DJ!
Very friendly and knowledgeable
It was quick. I wasnt standing around waiting for service. Someone came immediately to help.
Reliable
Great service from beginning to end
Very helpful staff. Thank you
Good quality
Great service
Great knowledge on everything Bike and every time I come in. Shout outs to QV and Camberwell stores
Great , friendly group and pleasure to deal with.
Your staff are always approachable, concise and affable.
The attention to detail and assistance of staff is excellent
Quality of product and professional and super helpful staff. Even walked me to my car with the bike.
Great customer service!
Staff are friendly, knowledgeable and very helpful
The team at Trek Turramurra were so helpful and accomodating. Nothing was too hard and they made my family feel welcome.
Speed