Customer Testimonials
Service was awesome, & ease of payment by using zip. Plus a complimentary service after 6mths. Well done Trek Marribinong 💪
Great service and support
Very knowledgeable and friendly service
It was a very welcoming feeling walking into the shop. They were invested in why and who the bikes were for.
Nice and friendly knowledgeable staff
Good price. Top level service and friendly staffs.
Your products are consistently high quality and very functional. However the service I receive at Trek is above and beyond. A special shout out to Aeman (I think that is how you spell it) a gentleman at the store who your perfect ambassador.
Customer service was amazing, extremely helpful with my first bike and explained everything in a way that was easily understood.
Team at Trek Bicycle North Lakes are very knowledgeable and helpful. They happily give advice and assist in any way they can.
Customer service was great and workmanship with bike servicing was excellent.
Eamon is always excellent to deal with. Professional, friendly, knowledgeable, and helpful. I dealt with him previously in Rouse Hill and find him the best in the business to deal with. I come back for the service and other products due to the service I get from Eamon. Always top class to deal with. First name removed M
Great Team! Ten Stars all the way!!
prompt, polite service at reasonable prices
The team at the Ipswich store are great. I’m new to biking and they have been nothing but helpful. Coming from many years in retail their customer service is excellent and the store is well presented and always tidy.
Good range, friendly service, handy location
Good range of cycles, excellent service
Best prices and best service
Staff so helpful and friendly
Staff easy to deal with. Every thing has been done before suggesting time frame.
Friendly & eager to help
Efficient.
The pedigree of TREK bikes are,well built!
Chris,Ash & the team in sales are valuable with their knowledge & support of customers needs.
Alway helpful service
Staff is always friendly and helpful
Good prices, the staff is very nice. And they do the work in no time.
Quality and finish
The sales associate was knowledgeable and provided excellent service. My son was extremely happy with his new bike.
Customer focus.
The staff were fantastic, particularly Joel.
I’m new to cycling, we told him that, and he went the extra mile to not only share his knowledge and give us recommendations to get started. But more importantly, to make me feel much more comfortable and welcomed in the cycling community.
I bought my first pair of cycling shoes and cleats. Joel’s knowledge and willingness to help me learn how to use them and be more confident in using was exceptional. I have never had customer service like it before.
I came in for shoes, and will now be back for more of a fit out and some part changes on my (old) second hand bike. Joel was not a pushy salesman, but a lover of cycling who wants everyone to join the community and fun doing it.
Quality and qualified
Overall service experience was positive. However, I was charged for brake pad installation and is included as part of the Level 2 service...