Customer Testimonials
Good customer service
Excellent Knowledge and service
The Trek bikes are very stylish & engineered for performance. Great colours to choose from.
I also picked the sleek slim designed fenders.
We also chose a helmet for with safety features.
Everything. I have been a singly- committed consumer of Trek products and services since buying my first bike as an adult15 years ago.
Rachael, Jake and Kerstin were all very friendly and welcoming and provided elite service and advice regarding my Madone and the work required.
Sale service was great
Fast and friendly.
Excellent, professional friendly and great value
Friendly staff and amzing service. Thank you so much. A stark contracst to the guys in Jet cycles down the road who critcised my bike for being too old! Thanks team!
The staff is professional and provided great advice to fit my needs. They also tried their best to do as much as possible to find and modify the bike to be exactly what I want.
Eamon was excellent
Was well treated the moment I walked in, with staff trying to help me with any issues i had. My bike was fixed in a matter of hours and top quality service.
Friendly service and was allowed to look around and when i wanted help they were friendly abd attentive.
Also good location and comfortable shop layout
Friendly knowledgeable staff and good range.
Friendly staff which makes the experience more enjoyable. They’ve got wide range of products.
Had a great experience yesterday at Trek Turramurra. My son and I stopped by early in the morning to buy a bike helmet for me. The staff member who helped us was excellent, friendly, knowledgeable, and genuinely focused on helping me find the right helmet rather than the most expensive one. The whole experience was easy, pleasant, and enjoyable. Thanks for the great service! ⭐⭐⭐⭐⭐
The man serving us was fantastic. Very knowledgeable and helpful. The Customer service was great.
Polite and professional service
Great staff and willing to help
Person care and communication. Responsiveness to riders’ needs and attention to detail.
Fantastic service
Eamon was a great help from changing my pedals to fitting my bike and giving advice for a new cyclist, i could not have asked for a better experience. Not the closest store to me but I will travel back when I need assistance with my bike again.
The staff is incredibly friendly
Patient service when kids wanted to try bikes.
Answered all my questions.
Called up about stock on a bike, was told it’s in a box. By the time I got there(roughly 30-40min) it was on the floor ready for pick up/purchase.
Staff were excellent to deal with, even shortened the seat post for us.
Quick and professional
Had my partner’s bike ready and explained everything in detail to her.
Highly recommend
I was struggling to get the tube out of the wheel of a TREK eBike after the valve failed. The young fellow who spotted me entering the shop door with the wheel was very helpful in replacing the tube.
Love Trek bikes at Turramurra. The staff are experienced and so helpful. The service is professional and prompt. Nothing to fault, except that the shop is always busy with customers, it’s hard to get a word in…. Only joking. Love this shop and recommend it for anything bike related.
High quality products. Very helpful team to answer all the questions
Friendly, informative and efficient service - every single time I have dealt with the great staff at Joondalup. What a great example!