Customer Testimonials
A wide range of choice with a excellent knowledge of their products
Prompt professional service,
The in store service was great, I had called in on the off chance the bike would be ready a day early and the colleague in the store got the bike sorted and checked over for me whilst I waited. Top service
Friendly and very helpful staff with a wide range of knowledge to help you out .
A wide range of bikes and equipment available and the staff give you an honest opinion on the products they sell.
Also used the bike service centre, very thorough and again helpful staff.
Very quick service from sam,he was friendly and helpful,took my son's bike in for repair late afternoon and was ready for collection early morning the next day
The staff are great, always helpful and friendly. It’s my first choice stop for help with my bike, and there’s always something in your shop that I’d like to buy!
Personal, friendly service and never 'over-sell'
Customer service is next level, doing everything they can to make the customer feel welcome.
Great range of products, friendly and knowledgeable customer service and a quick turnaround.
Good customer service
Friendly helpful knowledgable staff. Long established with good reputation.
Service - friendly, relaxed, helpful, informative without being overwhelming.
Environment - spacious, aesthetically attractive, impressive range of stock, well-displayed, clean, relaxed.
The team at the Bracknell store makes it feel like a second home. Always welcoming, super helpful, and extremely capable when it comes to taking care of my bike's needs.
I brought my bike in as the breaks needed sorting and they turned it around super quick. Also got some bike lights for winter. Good price and service! Nice guys.
Lot of choice
Take in bike. Get bike back better.
ROOTS is the COMPLETE package when it comes to cycling. GREAT people who always have time to have a chat answer a question. An amazing Can Do attitude...
If you want advice information go directly to ROOTS
The service was great.
Orla was very helpful.
The aftersales service offered is a great benefit.
Thank you,
First name removed.
Excellent service, friendly informative staff, all priced to care got tte customers correctly.
Good trusted brands. Super friendly customer service.
I ordered a saddle to be delivered everything went fine. Thank you.
Great knowledge and service as always.
Very friendly and helpful staff they all have a great understanding of the bikes they are selling. It made the whole process of choosing and purchasing my new Pinarello F3 so easy.
Stock availability 👍
Prices👍
Speed of delivery 👍
Great service 👍
Very helpful both in sales and serving/ repairs Tomy ebike.
Spoke to Lucy who ordered me in a couple of pairs of MTB shoes, staff were really helpful and gave me an awesome discount. Shop local as far better experience
Good range ofpriducts abdfriendl, knowledgable staff.
Easy to talk to - great selection of brands and nice atmosphere in store!
You are a very efficient and trustworthy shop, with highly skilled bike mechanics. I only wish it was easier to park there - but that is not your fault!
Speedy service and repairs to my bike whenever I drop it off (even though it’s not a Trek!)