Customer Testimonials
Clear communication on what the service will involve and price.
Such a friendly and knowledgable team. So helpful when getting my cycle to work scheme bike. Thanks so much
The team is extremely customer-focused and always willing to answer questions and provide support. I observed this consistently during all of my visits. They offered expert advice that helped me make an informed decision about my cycle choice, and their recommendations were later echoed by another specialist, which confirmed their validity.
In summary, if you’re new to cycling and looking for the right guidance, I would highly recommend going to them.
Always great to deal with James and the entire crew at Veloline.
I recently visited Saddle Safari Bike Shop for a full bike service and the experience was exceptional from start to finish. The technical knowledge on display was first-class, the standard of workmanship was impeccable, and the overall level of service set a very high bar. What stood out most was the genuine friendliness paired with true professionalism and clearly driven by pride in their craft. This is how specialist retail should be done. Highly recommended.
Very frendly and helpfull
Good range of bikes and products at the right price. I like Trek bikes so a natural choice. I'd much rather give my money to a local shop than faceless websites. I recently had first service at Cycle Centre at experience was great
Knowledgeable, friendly staff.
Popped in with regards to some shock hardware, chap who dealt with my enquiry was spot on! Spent a good amount of time solving my issue and ordered up my parts. Couldn’t of been happier with the outcome
Thank you
Always have the products needed and if not stocked then it’s ordered and arrives quickly. Always a great and friendly service and full of the right advise. The best shop mountain bike shop in Eastbourne
The gentleman that served us was excellent very helpful and knowledgeable couldn’t have asked for better
Excellent service from highly knowledgable staff.
Responsive, knowledgable and friendly. Adam and James at the Maidstone branch resurrected my Brompton electric and then serviced it to bring it black to like new. Great in store discussion when I picked it up. A great team and a great service.
Complete range of cycles, parta, advice and servicing all in one place all in a small town that is gradually being subsummed by bling, junk, nail bars, haridressers and expensive restaurants and coffee houses
Knowledgeable and friendly staff and reasonable prices
Very personable and knowledgeable staff, quick service.
Good products and great service
Always helpful and knowledgeable advice.
Very knowledgeable, helpful and experienced staff that know their products and are able to exercise good customer skills.
Helpful & if what I want isn't in stock, Yas is happy to order it.
Thank you for my recent bicycle service and prompts repairs. My bicycle now looks great and is such a smooth cycle compared to how it was. It feel like a new bike! Thank you.
I had to visit an actual place, to talk through why I needed even though I didn’t know what I needed or what there was available. Did online research. Thought about online order. Glad I do as I needed removable battery. Bloke in the shop was mega helpful. Bit like you know what diy job you need to do, but don’t know what tools there are or how to use it.
Got a coffee. Bought one there and then and the service manager prepped it. Chatted and looked round for two hours whilst light system fitted. Very good. Thanks
Very helpful in sorting out my e-bike. Speedy repair. Thanks.
Very helpful & polite! Found the raceface wheel i was after...thank you
Good facilies plus friendly staff. Great selection of e-bikes on site. Delivery of Diamant Zing trip plus low step carried out with explanation of the bikes workings on delivery, all carried out with no problem. My old Specialized Vado SL 2 5.0 EQ and 2 extender batterys and chargers taken for sale at the ebike-centre. Hopefully will be sold soonest, as in new condition throughtout at a low price.
Brilliant service with regular updates and transparent decisions.
good range of bikes. friendly and helpful follow up .
The service was fantastic. Bike fitting was great really everything from start to finish in the process buying my bike was seamless
There’s a welcoming, personal atmosphere that makes customers feel valued rather than just another sale.
Amazing service from Trek Bracknell, as always. Thanks guys.