Customer Testimonials
Friendly local bookshop, with good knowledge!
Rick was fantastic to deal with throughout. So helpful and great service.
Perfect service! Got me set up with a nice bike, helmet, panniers, lock and multitool/repair kit and shipped my bag ahead to Inverness. Perfect way to see the highlands all enabled by Nevis cycles. Would highly recommend!
It's always about matching you, the customer, with what's right for you and will help you get the best out of whatever your cycling discipline is and what is it that you are buying.Friendly,helpful and knowledgeable team.
Great service recently from the workshop. They serviced my bike to a high standard and were very knowledgeable about the upgrades I needed. The final bill was actually lower than I expected so that was a nice surprise.
Excellent customer service. Very informed throughout the process. Would definately buy another bike through Cookson.
Helpful advice
Friendly staff
Efficient quick service
Friendly service at reasonable prices
Wide range,service is great
Friendly and straightforward service.
Very friendly and helpful staff this store has everything you need for your bike or need a new bike just drop in and they will sort you out
Customer service is brilliant, went above and beyond for me. Sourced the bike I wanted as it wasn’t in stock and delivered it.
Great all round
Good products, fair pricing, help you, efficiency!
Friendly team excellent customer service
Always a good service and happy to help.
Knowledgeable service.
Friendly expert advice. Remedial bike adjustments all undertaken at bike fit or soon after.
Great friendly service from all at Trek Bracknell. The immediate offer of coffee makes you feel part of a family rather than a customer. Use of first names when greeting is a big bonus.
The actual bike advice, whether purchasing or servicing is always professional and detailed.
Great products at good prices and quick communication and delivery
When you go to this store to buy a GREAT BIKE, you are met with professional individuals that advise you as if they are your personal shopper. All of this is done whilst giving you the service and attention that makes you feel YOU are the only customer that they have.
I challenge you to find a more pleasurable experience when parting with your money.
This store must be well managed as every member of the team is engaged and customer focused, as they say "People leave People not Companies"
See you again soon.
JB
Prompt response to questions and very helpful moving stock to the shop near me so I could try out a bike. Friendly, helpful service that I would recommend.
Good pricing, fast dispatch and great communication. The part arrived well packaged too.
Great Staff, lovely bikes, good products and a wicked workshop for service- repairs
Quality and product knowledge.
Everyone is very friendly. There is a real sense that everyone cares. Whenever I’ve had work done to my bike the staff always go the extra mile. Real pride in their work
Knowledgeable and helpful
Great shop, very polite and helpful staff and great service. Would definitely recommend using this as your bike shop .
The products and range of products are top quality and priced surprisingly reasonable, but what I valued the most was the service that I received. Tom was friendly and warm in his welcome and you instantly knew that he is extremely knowledgeable in this field. After taking the time to listen to what my needs were, Tom was able to recommend a bike that I had not considered but was in fact perfect for me and once I'd decided on this particular bike Tom made the purchasing process so easy. I now have a bike that I love and the peace of mind that I will always be able to benefit from a great after sales. Thanks Tom I'll be back soon for a rack and panniers.