Customer Testimonials
The guys are all very helpful and friendly and my bike was ready really fast
always end up with a good solution afyer calling the helpline : thanks muh dudes
Top class service always. Love the way I get a text message with the tracking number and it's then delivered the next day by An Post, both companies working hand in hand, seemless. Great services as always and friendly and knowledgeable staff, 10/10
Gary's always have a great supply of stock, and even if it's not in the shop, it's on the washing, and then shipped. Very satisfying to do business with the guys.... keep up the good work 👍
Good service in repair of broken spokes
Good store ,nice products. The staff are very helpful and courteous. All in all very happy customer. Thank you.
Friendly service with excellent stock of bikes in stock.
I appreciated that Mariana was obviously trying to find the right bike for me, not just to sell me something. There was time to understand what I was looking for and to try different options. All of the team have been very helpful. Strongly recommended.
All top quality
Ben is a Rock star!! Thank you for the brilliant service
Top gear designed for practical stylish use
Excellent customer service. Bikes were in for a complimentary first service and delivered back to my home address within a couple of days.
The Trek team in Bramhall and particularly Jon really helped me with my Trek Travel trip across the US. Jon helped me spec the right bike with the necessary changes to handlebars, crank length, seat post and stem to the stock bike and helped get me dialled into the right position to enable me to be comfortable for the 47 day, 3,700 mile trip. Following the purchase the team helped me with spare parts, and showed huge interest in how my training was going and ultimately how the trip went. They did everything you'd want from your LBS and more, I'd definitely use them again.
You had what I wanted, in stock and the service was friendly and helpful.
Have used in the past and will cetainly use them again, great helpful.
Absolutely outstanding service from start to finish! I genuinely couldn’t be happier with the experience.
The team were incredibly friendly, professional, attentive and helpful throughout the entire process of assembling my son’s tricycle. What impressed me most was their genuine willingness to go the extra mile to help and make everything as easy and convenient as possible.
They were always approachable, patient and accommodating, particularly when arranging the collection of the tricycle. Rather than simply providing a service, they genuinely cared about finding the best solution for the customer.
The work was carried out professionally, with clear communication, complete transparency and absolutely no hidden or unexpected charges. Everything was straightforward, reliable and handled with great care.
It’s not often you come across a business where excellent workmanship is matched by such genuine kindness and outstanding customer service.
I am extremely grateful for all their help and would wholeheartedly recommend them to anyone looking for a trustworthy, professional and genuinely caring team.
A well-deserved five stars! Thank you so much for making the whole experience such a positive one.
Very good price, fast shipping
This was quite the most excellent customer service - quick, efficient, and beautifully non-patronising (given my limited knowledge!). Thanks, and I will definitely come back.
Thank you Paul ! Your expertise, advice and clarity were outstanding!
I feel confident in my ability to choose a bike now !
Excellent staff and very proficient!
Very knowledgeable team and friendly. Were genuinely interested in what I was looking for
Very professional but with an easy going and friendly attitude
I found the service very thorough and professional. The mechanics had a high degree of knowledge and were able to get to the root of the problem.
Helpful on the phone,good price,arrived promptly,will use again.
Professional service. You can place complete trust in advice given, and on the quality of maintenance and repairs in the workshop.
Solid service, always deliver
Excellent product and service. Instant feedback and communication from them when requiring information about a future purchase.
Very efficient and knowledgeable staff
Just had fantastic customer service when ordering some really discounted items. These guys let me know straight away that 1 item would be fulfilled by a different warehouse. They split the order in 2 and the items arrived one day apart and VERY quickly. Customer service above and beyond what they needed to do. Thanks!
Friendly service
The lads were great
Great advise on upgrading my giant TCr. The bike is like new again.